Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Product Manager for Small Dollar Lending in Business Banking, you will help bring new product capabilities to life that drive account acquisition and sustainable growth. You will identify and execute opportunities to improve the acquisition funnel, enhance the customer experience, and support growth across Small Dollar Lending offerings. This role requires close partnership with Product Development, Risk, Design, and other cross-functional teams. The ideal candidate is a self-starter with a proven track record of leading initiatives end-to-end and the ability to translate complex data into clear, actionable product strategies.
Job responsibilities - Lead discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
- Design and document current-state and future-state process maps across lending customer journeys.
- Support product strategy and vision that delivers measurable value to customers.
- Build measurement frameworks to connect product activity to business outcome (e.g., origination volume, approval rates, etc.).
- Supporting the reporting and analysis of marketing campaigns across lending products (e.g. direct mail, digital, pre-approved offers).
Required qualifications, capabilities, and skills - 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Possess knowledge or interest of small business lending and acquisition, including digital/mobile acumen and portfolio management initiatives
- Experience in product management
- Data analysis and experience using data analytics and insights to solve problems
- Data visualization and experience with executive storytelling to advance product recommendations
- Strong leadership, communication, and interpersonal skills
- Proven track record leading initiatives end-to-end in complex environments
Preferred qualifications, capabilities, and skills - Experience with Microsoft Office Suite, specifically Excel and PowerPoint
- Experience in small business lending is a plus
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.
