Position SummaryAs a Senior Consultant supporting Adobe Journey Optimizer (AJO), you will help clients design and implement real-time, omnichannel customer journeys that power personalized engagement across email, SMS, push, and in-app channels. In this role, you will bring together journey orchestration, campaign configuration, decisioning, and platform integration to support activation across digital touchpoints. You will work across business and technical teams to translate requirements into practical, high-quality solutions that drive customer and commercial outcomes.
Recruiting for this role ends on December 18, 2026
Work you'll doAs an Adobe Journey Optimize architect, you will be responsible for:
- Designing and configuring end-to-end customer journeys in Adobe Journey Optimizer (AJO), including triggers, actions, messages, offers, and journey orchestration logic
- Building rules and conditional logic to orchestrate complex, multi-step journeys based on customer attributes, behaviors, and real-time events
- Configuring AJO channel surfaces, including email, SMS, push notification, and in-app messaging, along with email subdomains, IP pools, and IP warming strategies
- Integrating AJO with Adobe Experience Platform (AEP), including Real-Time Customer Data Platform (RT-CDP) and Customer Journey Analytics (CJA), to support unified profiles, audience activation, and cross-channel measurement
- Implementing Journey Optimizer Decisioning (AJO-D) and Offer Decisioning capabilities, including offer collections, placements, decision scopes, and eligibility and prioritization rules, to enable contextual, real-time personalization
- Leading integration and solution delivery across Adobe Experience Cloud, third-party systems, and client stakeholder groups during implementation, technical design, and pre-sales activities
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The teamDeloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey - AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration.
QualificationsRequired:- 3+ years of hands-on implementation experience with Adobe Journey Optimizer (AJO), including journey orchestration, triggers, automations, actions, messages, and offers
- 2+ years configuring AJO channel surfaces (email, SMS, push, in-app), including email subdomain setup, IP pool creation, and IP warming/deliverability strategy
- 2+ years working with Adobe Experience Platform (AEP), including Experience Data Model (XDM) schemas, Real-Time Customer Data Platform (RT-CDP), and Web/Mobile SDK or Edge Network event forwarding to support AJO journey triggers
- Experience configuring external data sources, custom events, and custom actions within AJO to support complex, attribute- and behavior-driven journeys
- 5+ years in customer data, marketing technology, or digital campaign management with application programming interface (API)-first configuration, Git, continuous integration/continuous deployment (CI/CD), environment promotion, automated validation, production monitoring, and runbooks
- Strong understanding of business domains, data models, and marketing campaign strategy, with the ability to translate functional requirements into technical journey designs
- Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Preferred:- Hands-on experience with Adobe Journey Optimizer Decisioning (AJO-D) and Offer Decisioning (OD), including offer collections, placements, decision scopes, and eligibility/prioritization rules
- Adobe Certified Expert or Adobe Certified Professional credential in Journey Optimizer, Experience Platform, or a related Adobe Experience Cloud product
- Experience with emerging AJO/AEP artificial intelligence capabilities, including AJO Experimentation, CX AI/Agent Orchestrator, and AEP AI Assistant
- Experience with cloud data platforms, including Snowflake, Databricks, Microsoft Azure, Amazon Web Services, or Google Cloud Platform
- Experience with digital marketing analytics and Customer Journey Analytics (CJA)
- Programming or scripting experience in Python, Java, SQL, or Bash
- Experience integrating marketing technology, advertising technology, and data integration tools, including Adobe, Salesforce, Oracle, Google, MuleSoft, Dell Boomi, Segment, Tealium, or custom APIs
- Experience training or leading offshore or nearshore delivery teams in a Global Delivery model
- Bachelor's degree in Computer Science, Information Systems, Marketing Technology, or a technical field
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 to $218,300
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
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As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available.
Fair Chance Hiring and Ban-the-Box Notices | Deloitte US CareersRequisition code: 369280
Job ID 369280
