Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.
We’re looking for our first Customer Success Manager dedicated to Yotpo Discover—a strategic, hands-on operator who’s excited to help define what great looks like. This is a unique opportunity to join a new product at an early stage and build the Customer Success motion from the ground up. You’ll partner closely with Product and Sales while acting as a trusted advisor to eCommerce brands, helping them understand and improve how they appear across modern, AI-driven discovery experiences.
The ideal candidate has 3+ years of experience across SEO, AEO, organic growth, or digital strategy, ideally with an agency or consultancy background. You bring hands-on SEO expertise, experience advising clients on search strategy, and a track record of translating insights into actionable recommendations that drive customer outcomes. You thrive in ambiguity and can translate technical concepts into clear, actionable business value.
You’ll own customer relationships end-to-end—from post-onboarding through renewal—while shaping playbooks, success frameworks, and feedback loops that will scale alongside Discover.
About Yotpo Discover
Yotpo Discover helps eCommerce brands understand and improve how they appear across AI-driven discovery experiences, including search, AI answers, and shopping assistants. As discovery expands beyond traditional search, Discover gives SEO/AEO and eCommerce teams clear visibility into performance, gaps, and opportunities.
What You Will Do
- Own post-onboarding customer relationships through renewal, driving retention and expansion in close partnership with Account Managers and Customer Success teams across product lines.
- Help design and scale the Discover Customer Success motion, including optimization frameworks, success plans, QBR templates, expansion signals, and early customer playbooks.
- Lead AEO optimizations using Yotpo Discover, translating AI discovery insights into concrete recommendations and measurable outcomes for customers.
- Partner deeply with Product to shape roadmap direction through structured customer feedback, use cases, and validation sessions.
- Lead strategic QBRs and executive-level conversations that align customer goals with Build strong, multi-threaded relationships across customer organizations—from day-to-day operators to C-suite stakeholders.
- Proactively track adoption and performance, identifying risk early and leading resolution strategies when challenges arise.
About You
- 3+ years of experience in SEO, AEO, organic search, or digital strategy, ideally within an SEO agency, digital marketing agency, or consultancy.
- A strong understanding of SEO/AEO strategy, technical audits, organic search performance, content optimization, and identifying opportunities to improve brand visibility. Experience advising clients on SEO/AEO strategy and execution is strongly preferred.
- Experience managing client relationships, presenting strategic recommendations, and translating complex search insights into actionable plans that drive measurable results.
- A genuine interest in how AI-powered search, LLMs, and Generative Engine Optimization (GEO) are changing the discovery landscape. Hands-on AEO/GEO experience is a plus.
- Able to explain complex SEO and AI-driven discovery concepts clearly, build credibility with clients, and present recommendations to stakeholders at different levels.
- Naturally curious and consultative, with the ability to dig into a challenge, uncover opportunities, and recommend practical solutions.
- Excited to work in an evolving space, learn quickly, and help shape best practices for a new product and emerging category.
If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.
About Yotpo US:
- 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
- 100% coverage of employee dental + vision premiums.
- Comprehensive life and disability insurance.
- Flexible Time Off (FTO) policy, sick time, and paid holidays.
- Equity in options.
- Company sponsored 401K matching.
- Pre-tax Commuter and Healthcare benefits.
- Comprehensive paid leave for new parents and Dependent Care FSA.
- Individualized career development, rewards and recognition.
- Wellness and philanthropic programming and events.
- We are now working in a hybrid capacity, going into the office 3 days per week.
At Yotpo, our culture is built around our people. We listen to employee feedback and turn it into meaningful opportunities to connect, learn, and celebrate — from team events and Lunch & Learns to end-of-year celebrations, affinity groups, and community partnerships. We’re always looking for new ways to make Yotpo a place where people feel connected, supported, and empowered to do their best work.
Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer, a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.
Base salary: $105,000-120,000
In addition to base salary, this role includes a variable compensation component.
Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.
Artificial Intelligence (AI) Disclosure
If AI is used to screen, assess, or select applicants, employers must disclose this in the publicly advertised job posting. “AI” is broadly defined to mean “a machine-based system that, for explicit or implicit objectives, infers from the input it receives in order to generate outputs such as predictions, content, recommendations or decisions that can influence physical or virtual environments.
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