2,195 jobs at Hitachi Energy

The opportunity

Be part of Network Control, a team within Enterprise Software that delivers world-class network management systems for utilities and power companies. You will support customers using Network Manager, our SCADA/EMS/GMS platform, ensuring their systems run smoothly in production. You will join a skilled, engaged team where your work directly impacts communities and society. This role offers real growth opportunities in a global, collaborative environment.

How you'll make an impact

Provide first-line support to customers using Network Manager.
Manage and resolve incoming support requests from utility and power companies.
Support planned and unplanned outage management processes.
Assist customers with SCADA, EMS, and GMS systems in live production environments.
Collaborate with your team to troubleshoot and find solutions quickly.
Contribute to the continuous improvement of support processes.
Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your background

Experience in technical support or a similar engineering role.
Knowledge of SCADA, EMS, or GMS systems.
Ability to manage multiple support tasks simultaneously.
Strong communication skills to interact with customers effectively.
Problem-solving mindset with attention to detail.
Fluency in English (written and spoken).

Apply now

Current employees apply here

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all.

Size: 10,000+ employees
Industry: Engineering

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Perks and Benefits

Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA with Employer Contribution
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
- On-Site Gym
Parental Benefits
- Fertility Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(k) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Stock Purchase Program
Office Life and Perks
- Commuter Benefits Program
- Snacks
- Some Meals Provided
- Company Outings
- Holiday Events
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote from Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Work Visa Sponsorship
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
- Professional Coaching
- Shadowing Opportunities
Diversity And Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)