1,257 jobs in Customer Service

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This pay for this position starts at $20-22/hour

This position is located onsite at the SLC Airport: 3923 W Terminal Dr, Salt Lake City, UT 84122

We offer:

Paid time off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development

Schedule:

Thursday - Monday 8:00AM - 4:30PM

Wednesday - Sunday 10:00AM - 6:30PM

Sunday - Tuesday, Thursday - Friday 12:00PM - 8:30PM

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
Remind customer to check for personal belongings
Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
Advise and review rental charges; and provide an accurate receipt to the customer
Provide information in a professional and courteous manner regarding transportation to the airport terminal
Thank customers using the prescribed dialogue
Inquire about service, satisfaction and document dissatisfaction
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
Use of proper statement to determine if vehicle is being returned with full tank of gas
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
Keep lot organized for ease of access and traffic flow
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be able to work 1 or more of following shift/schedule posted
Must be employed with previous employer for at least 6 months

About Enterprise Mobility

Enterprise is a family-owned, world-class portfolio of transportation brands that services the entire globe, with nearly 9,000 locations and more than 90,000 team members.

Size: 10,000+ employees
Industry: Client Services

View company profile

Perks and Benefits

Health and Wellness
- FSA
- HSA
- HSA with Employer Contribution
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
Parental Benefits
- Return-to-Work Program
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Remote Work Opportunities
- Hybrid Work Opportunities
Vacation and Time Off
- Personal/Sick Days
- Paid Holidays
- Paid Vacation
- Volunteer Time Off
Financial and Retirement
- 401(k) With Company Matching
- 401(K)
- Relocation Assistance
Office Life and Perks
- Company Outings
- Happy Hours
Professional Development
- Promote from Within
- Mentor Program
- Access to Online Courses
- Internship Program
- Leadership Training Program
Diversity And Inclusion
- Diversity, Equity, and Inclusion Program
- Woman founded/led
- Veteran founded/led
- Employee Resource Groups (ERG)