CarMax leaders each steer their teams a bit differently, but one aspect remains consistent across the board—focusing on mentorship rather than management. Under this philosophy, team members are given projects that support the business and align with personal development goals. Instead of harping on deadlines, managers focus on building career ladders and preparing teams for the climb.
Since 1993, CarMax has provided customers a transparent, hassle-free shopping experience. The company's wide selection of used cars are priced the same online and in-store, and associates are trained to help customers find the right car. The CarMax mission—to be a model of integrity in the used car retail business—has led to becoming a Fortune 500 company.