After studying fashion merchandising at New York’s Fashion Institute of Technology, Fatima continually found herself drawn to customer-centric roles. While working in the Customer Support Department for a beauty company, Fatima got to interact with customers on a daily basis, and found her niche acting as the primary resource for customers' questions and concerns—experience that serves her well as the Community Care Specialist at The Muse.
Fatima starts each day by checking her inbox and responding to any emails that came in overnight. Addressing each unique situation with care and enthusiasm through live chat or email, Fatima works to not only address immediate Muser questions, but to offer each person real advice by sharing appropriate resources and crafting actionable steps to enhance the Muse experience.
"The Muse is unlike any company I've ever worked for. Everyone here has that same underlying passion to help our users, which is very rare to come by."
"Knowing that I am making an impact is what keeps me excited every day."
"My favorite tradition is the 'Things That Suck' meeting, where the whole office comes together to dissect a particularly time-consuming task—what would've taken one person all day gets accomplished by everyone in an hour."