Cynthia Bates is the Vice President of Microsoft’s U.S. Small- and Mid-Sized Business Organization, where she is responsible for the company’s end-to-end SMB sales and marketing efforts. Armed with a wealth of management experience leading high performing teams and expertise in sales, marketing, strategy and corporate development, Bates is an 11 year Microsoft veteran. Before joining Microsoft, Bates was Senior Vice President in Merrill Lynch & Co’s. Investment Banking, Retail and E-Commerce Industry Group. Bates also previously worked as a management consultant for Strategic Planning Associates. Bates has bachelor’s degrees from the University of Michigan and an MBA from Harvard University.