Contact Center Sales Specialist - Mid-Market

CO Salary Range: USD 139,100.00 - 283,700.00 per year

What You Can Expect

Zoom is looking for a Contact Center Sales Specialist in Denver, CO to partner with mid-market Account Executives to drive new pipeline and accelerate growth within the Customer Experience space. In this role, you'll bring deep technical expertise and a consultative approach to help customers transform their customer experience with Zoom's Contact Center and Virtual Agent solutions.

About the Team

You'll be joining the Zoom Contact Center Mid-Market East Sales team - a high-energy, collaborative group focused on delivering best-in-class CX solutions to mid-market businesses between 50 and 500 employees. We operate with a customer-first mindset, move fast, and genuinely enjoy what we do. Whether we're competing against legacy vendors or helping a customer reimagine their support operations, this team shows up prepared, strategic, and ready to win together.

Responsibilities

• Partner with mid-market Account Executives to identify, qualify, and develop new Contact Center opportunities across your assigned territory
• Lead needs assessments and discovery conversations to uncover customer pain points and align Zoom CX solutions to business outcomes
• Deliver compelling product demos, presentations, and proposals tailored to each customer's environment
• Guide deals through the full sales cycle using consultative, value-based selling techniques
• Manage and grow existing accounts through proactive outreach, QBRs, and expansion opportunities
• Drive net-new acquisition by prospecting and developing new customer relationships
• Lead and manage complex sales cycles involving multiple stakeholders and competitive environments
• Collaborate with Solutions Engineers and Channel Partners on co-sell strategies
• Maintain accurate pipeline and forecast data in Salesforce; surface trends and risks to leadership proactively
• Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions

• This candidate must currently live in Denver, CO. This is a hybrid role, with the expectation to be in the Denver office on Tuesdays and Thursdays.
• 2+ years of experience in Contact Center sales - you know the space and can speak to it credibly
• Proven ability to work in a specialist or overlay sales model, partnering closely with field AEs to drive joint opportunities
• Demonstrated success leading and managing complex sales cycles from discovery to close
• Strong demo and presentation skills - you can translate technical capabilities into clear business value
• Experience leading others with product/services training, demo and sales guides, and learning materials
• Familiarity with CRM tools (Salesforce preferred) for pipeline management and forecasting
• A collaborative, coachable mindset with a drive to compete and close
• Willingness to travel as needed
• Experience with or knowledge of platforms like Zoom Contact Center, ZVA, or comparable CCaaS solutions is required