Enterprise Customer Success Manager


About the Company:
 
Our mission is to connect companies who have great products with businesses who need them.Created to answer the seemingly simple idea that there must be a smarter way to sell, ZenProspect is the most effective way to help companies scale their growth. We help teams identify and acquire target prospects, A/B test drip campaigns, convert into qualified appointments and demos, and get predictive analytics with our simple, all-in-one platform.

ZenProspect is run by a lean team of mission-oriented individuals driven by big ideas. The incredibly high caliber team is genuinely interested in building a great product and everyone is able to do so by following a motivating set of company values -- like humility, integrity, and continuous growth.


About the Role:
 
Strong customer relationships are everything to ZenProspect. It's incredibly important to us and as such, filling this position with someone who lives & breathes customer success and empathy is critical. We are growing quickly, and looking for the next superstar to join our ZenProspect family!

As the Strategic Customer Success Manager, you will manage the post-sales relationship for Enterprise and Mid-Market accounts to build loyalty and growth. You will be a key member of our team and play a major role in building the Enterprise strategy and process for the company, from implementation to expansion and renewal. This is a career-track position with ample room for growth!

Responsibilities

  • Lead the onboarding and implementation process for new strategic accounts. Help customers implement their prospecting and outbound sales processes to achieve business goals and objectives
  • Establish and maintain customer satisfaction across ZenProspec’s most valuable customers
  • through account planning, proactive client communications and performance measurement.
  • Consult with customers on their sales strategy, deliver best practices and challenge leaders to drive change and improvements across their organization
  • Turn successful customers into advocates, driving participation in reference calls, case studies, webinars and blogs.
  • Ensure renewal and expansion opportunities are identified and closed successfully.
  • Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency of the Customer Success department
  • Build and execute an account specific relationship framework including regularly schedule status calls, quarterly business reviews, account documentation, reference management and account planning sessions
  • Bring intelligent product feedback and recommendations from customers back the ZenProspect product and engineering teams.

Requirements

  • 3+ years of experience in Customer Success or similar role in a SaaS, working with enterprise accounts (with ACV in $100k+ range)
  • Executive presence, and experience working closely with C-level / SVP-level executives
  • Tech savvy; At ease demonstrating complex product functionality; ability to lead implementations and provide comprehensive overview of ZenProspect for all business use cases
  • Comfortable in fast-paced, start-up environment; grace under pressure
  • Process-obsessed, with strong problem-solving ability -- always looking for smarter, better ways to achieve goals

  • Experience with these types of engagements with customers:
  • Executive business reviews Training
  • Creating structured programs to drive adoption
  • Creating & executing against a Success Plan/project plan
  • Proactive engagement based on insights from data
  • Influencing change in complex organizations
  • Identifying and closing renewal and upsell opportunities

  • A genuine love for teamwork and passion for building a world-class, enterprise-level customer experience together

Perks

  • Stock. Every employee is a stakeholder in our company.
  • Food. Enjoy catered meals for lunch and indulging in snacks
  • Fun. We enjoy events as a group including birthday celebrations, happy hours, and sports leagues. 
  • People. Work with talented, collaborative, and friendly people who love what they do. 
  • Health and Saving. Receive the benefits of comprehensive health, dental, vision along with a 401k plan. 
  • Location. Work in the heart of San Francisco – and take advantage of our commuter benefits.



Meet Some of ZenProspect's Employees

Roy C.

Co-Founder & CRO

Roy oversees the revenue-generating activities for ZenProspect, which means hitting goals and aligning priorities across departments, from Sales and Marketing to Customer Success.

Krishan P.

Account Executive

Krishan works with potential clients who call in to express interest in ZenProspect products. He listens to their needs, then moves forward with solutions and strategies for additional growth.


Back to top