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Zendesk

Data Governance Lead

Remote

Zendesks (Enterprise) Data Governance Office (DGO) is seeking a proactive, hard-working and experienced data governance professional to establish and promote modern data and analytics governance principles, policies, standards, processes and tools. This role requires a broad mix of business and technical savvy, teamwork, influencing decisions, and effective communication skills with key internal partners at all levels. This is your chance to build data governance capabilities with a modern data stack in a SaaS ecosystem during Zendesks evolution!

What you'll be doing

DGO Transformation & implementation "Build" - Lead, manage, and deliver:

  • DG framework and roadmap implementation across business functions
  • Data Policy & Standards implementation training to Data Owners & Data Stewards, using a scalable "train the trainer" approach (with templates, checklists, playbooks, etc)
  • Support for partners implementing Data Policy requirements and controls into their operations
  • DG controls embedded into relevant company frameworks: Organizational Change, Information Security, Data Privacy, Business Resilience, Enterprise Architecture, Systems Development Lifecycle, Data Development Lifecycle
  • Advancing the Business Glossary, Data Dictionary, and Metadata Catalog (roadmap, UI, workflows, controls, metrics)
  • Launch DGO dashboard & critical metrics
  • Advancing the Data Domains and Data Quality framework, standards, practices, controls, metrics, and tools

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DGO scalable operations "Run" - Lead, manage, and deliver:

  • Clearly detailed procedures, runbooks, onboarding, and tools (e.g. Jira, Lucid, Confluence)
  • Support for Metadata Catalog, Business Glossary, Data Dictionary (onboarding users, tool training)
  • Data Policy & Standards maintenance lifecycle (annual reviews, revisions, approvals)
  • Data Policy waivers, breaches, and risk registry process
  • Data Policy training campaign, schedule, and delivery
  • DGO communications campaign (schedule, content, delivery channels)
  • DGO intranet, Confluence, and Slack upkeep with current info, links, artifacts
  • DGO forums (Owners, Stewards, Executive Sponsors) with structured agendas, critical issues, and progress updates

Advise, consult, and support partners as a Data Governance SME:

  • Liaison between business and technology to ensure that data governance principles, standards, and controls are clearly defined, communicated, and well understood and considered as part of operational prioritization and planning
  • Support for Analytics Board, Operations Council, and other governance forums' questions, requests, and needs (e.g. assembling and facilitating multi-functional DG working groups)
  • Partner, influence, and collaborate with partners: Organisational Change, Security, Privacy, Legal, Enterprise Architecture, Engineering, Resilience, PMO, Internal Communications, Learning & Development Teams

What you bring to the role

Required Qualifications

  • 5+ years of demonstrated ability in an organization with large-scale data governance, management, and quality operations
  • Demonstrable experience leading large multi-functional data programs / projects
  • Player / mentor, hands-on, collaborative and strong curiosity about building new capabilities and governance team from the ground up
  • Proven track record of having implemented, improved and supported enterprise class SaaS systems. This includes planning, analysis and design, configuration, development, data migrations, system testing, cutover plan, and production support
  • Deep knowledge and experience in the industry, leading data governance, principles, frameworks, practices, and standards (e.g. NIST, ISO, DMBOK, DCAM, CDMC, etc.)
  • Proven knowledge of major data regulations in the Enterprise Software industry (US CPRA, GDPR, Data Sovereignty/Locality, HIPAA, SOX, ISO 27701, Data Retention, etc.)
  • Familiar with solutions/tools in the data stack: data catalogs, master data, ETL / ELT, observability, logging, cloud platforms, and BI / dashboards / visualization
  • Minimum Bachelor in Information Management Systems or equivalent training
  • Ability to travel internationally less than 5% of the time (e.g. US or EU headquarters)

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether youre collaborating from your home office, a Zendesk workspace, or the kitchen table, youre part of one team at Zendesk.

Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job ID: Zendesk-ZENDUSR23776EXTERNALENUS_29553776
Employment Type: Other

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