Who we're looking for
Associate Solution Architects work in Professional Services sales, as part of Zendesk Professional Services team.
Zendesk Professional Services team crafts solutions around every customer's outstanding business needs and goals.
Solution Architects are responsible for scoping, estimating, planning, and positioning services offerings, for new and existing Zendesk customers.
We are looking for a dynamic professional to join our Professional Services pre-sales team, based out of Germany.
What you'll be doing
This role will support software sales across all segments (Enterprise, Mid-Market, and Commercial) and territories of the DACH region.
Work collaboratively with Account Executives, Solution Consultants, Customer Success, Services Delivery, and other Zendesk teams.
Gather requirements, create solutions, estimate efforts, build quotes, design project plans, and draft statements of work.
Manage the professional services offerings, from deal inception through to offering a presentation, commercial negotiation, and signature.
Accountable for regional services bookings targets, as well as professional services enablement of territory sales and pre-sales teams.
What you bring to the role
Basic Qualifications:
- Proficient German speaker.
- High energy, enthusiasm, and positivity. "Can-do" and "Go-getter" attitude.
- Excellent interpersonal, communication, persuasion, and presentation skills.
- Hunger for candid feedback, continuous learning, and self-improvement.
- Passion for problem solving and taking ownership of challenges.
- Bachelor or Graduate degree.
Preferred Qualifications:
- 2+ years of experience in software sales, pre-sales, implementation, or technical support.
- Good understanding of customer relationship, engagement, or experience software (e.g. Zendesk, Freshdesk, Hubspot, Intercom, Service Now, Talkdesk, Salesforce, Oracle, Genesys).
- Experience or knowledge of technical development and integration patterns or interfaces (e.g. REST API, JSON, HTML).
Where We Work
Fully Flexible:
In this role, youll work primarily remotely with the support of a dynamic and caring team. Well provide you with the digital tools and experiences to be together-even when were apart. Being digital first doesnt mean were digital only. Youll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices, or in our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.
#LI-Remote
#LI-AS7
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.