Director of User Experience

As Head of User Experience at Zappos, you will lead a team of user experience designers, visual designers, and user researchers with the goal of delivering happiness to our customers. This senior leader reports to the CTO with the responsibility for defining the user experience for the Zappos Family of brands including both Zappos.com and 6pm.com.  

What you’ll be doing: 

  • Champion principles of usability and user-centered design while sharing knowledge and influencing within and across the organization
  • Help build a strong design culture while improving the design practice across Zappos
  • Articulate user experience design issues effectively. Present and justify design thinking and rationale through key milestone deliverables to peers and stakeholders
  • Collaborate with product management, engineering and other stakeholders to define design vision and implement intuitive, seamless user interactions with our products and applications across multiple platforms
  • Work closely with Product, Engineering and Design Leadership to create and align a product strategy that supports our Consumer’s needs, and delivers on the value of the brand and business goals

 What you’ll bring to the table: 

  • Passion and experience working with engineering, product and marketing teams
  • Proven leadership, with the ability to conceptualize and articulate creative production and trafficking workflow that all will rally around
  • Extensive experience in interface design, research, and new product development utilizing Lean UX methods
  • Proven ability with both design oversight and hands-on creation of highly crafted user experience and visual design deliverables, including wireframes, customer journeys, concepts, typography, color, information design and screen layouts
  • Ten years experience with five or more years in a leadership role
  • BA/BS degree

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