Technical Support - Tier 1 Support Agent (Entry Level)

Yotpo is looking for a Tier 1 Support Agent to join our amazing team in order to support Yotpo’s growth effort.


 


This position offers exciting interaction with diverse businesses in the eCommerce domain, as well as challenging technical work. It provides great learning and development opportunities.


 


If you’re a problem-solver at heart, self-starter and a team player with excellent English - We want to hear from you!


 


As a Tier 1 Support Agent, you will:



  • Provide an above-and-beyond service to Yotpo’s customers, assisting with all technical and product-related queries

  • Handle Yotpo users with technical solutions via our ticketing system

  • Demonstrate an independent ability to troubleshoot & resolve complex technical issues, including escalations to the higher level Support teams.

  • Become an expert in Yotpo’s service offering and a knowledge center to both customers and internal teams

  • Lead ad-hoc projects to improve level of service and increase productivity and efficiency of the team

  • Document and share your knowledge by creating internal articles as well as self-help guides for customers

  • Work with other departments and product teams, and liaise about our users’ needs.


 


Requirements:



  • Excellent written and verbal communication skills in English at a mother tongue level

  • Excellent problem solving and multi-tasking skills

  • Fast learner, highly motivated and detail-oriented

  • Customer oriented mentality

  • Ability to self-manage and take initiative

  • Experience in technical support (tier 1) — huge Advantage

  • Knowledge of web technologies such as HTML, CSS, REST API -  an Advantage

  • Basic database and SQL experience - an Advantage


 


CV's will be accepted in English only!


 


This is a full time position, located in Yotpo's HQ in Tel Aviv


Meet Some of Yotpo's Employees

Alex L.

Head of Customer Lifecycle

Alex works hard to make using Yotpo simple and easy for customers, ensuring they’re cared for and guided each step of the way towards their eventual success.

Amanda G.

Client Success Manager

As a client success manager, Amanda helps Yotpo customers get the most from the service, and is specifically working to help expand Yotpo's consultant services for its premium clientele.


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