Technical Support Engineer - Tier 1

Yotpo is looking for an experienced Tier 1 Support Engineer to join our amazing team, which supports Yotpo’s Premium customers.

This position offers exciting interaction with diverse businesses in the eCommerce domain, as well as challenging technical work. It provides great learning and development opportunities.

If you’re a problem-solver at heart, a self-starter and a team player with excellent English - We want to hear from you!

 

As a Tier 1 Support Engineer, you will:

  • Provide an above-and-beyond service to Yotpo’s customers, assisting with all technical and product-related queries
  • Handle multiple support requests via our ticketing system and chat services
  • Demonstrate an independent ability to troubleshoot & resolve complex technical issues, including escalations to the Tier 2 Support team
  • Become an expert in Yotpo’s service offering and a knowledge center to both customers and internal teams
  • Lead ad-hoc projects to improve level of service and increase productivity and efficiency of the team
  • Document and share your knowledge by creating internal articles as well as self-help guides for customers
  • Liaise with other departments and product teams about our users’ needs

 

Requirements:

  • Excellent written and verbal communication skills in English, at a mother tongue level
  • Ability to work in shifts, 5 shifts per week (weekends included)
  • 1-3 years of Customer Support experience
  • Ability to self manage and take initiative
  • A strong technical background with excellent problem solving and multi-tasking skills
  • Knowledge of web technologies such as HTML, CSS, REST API - Big advantage
  • Basic database and SQL experience - Advantage
  • Knowledge of  Javascript and jQuery - Advantage

 

CV's will be accepted in English only!

This is a full time position, located in Yotpo's HQ in Tel Aviv


Meet Some of Yotpo's Employees

Alex L.

Head of Customer Lifecycle

Alex works hard to make using Yotpo simple and easy for customers, ensuring they’re cared for and guided each step of the way towards their eventual success.

Ali F.

Director of Sales & Business Development

Ali aims to grow business for Yotpo by nurturing the Sales & Business Development Team as they seek to tap into new business opportunities and spread excitement about the brand.


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