SMB Tier 2 Support Engineer
- Tel Aviv, Israel
Yotpo is looking for an SMB Tier 2 Support Engineer to join our amazing Loyalty & Referrals support team. Providing support for Yotpo’s customers, this position offers exciting interaction with diverse businesses in the eCommerce domain, as well as challenging technical work and opportunities for learning and development.
If you’re a problem-solver at heart, a self-starter, and a team player with excellent English - We want to hear from you!
- Provide above-and-beyond service to Yotpo’s customers, assisting with all technical and product-related queries.
- Handle multiple support requests via our ticketing system, chat services and calls.
- Demonstrate an independent ability to troubleshoot & resolve complex technical issues, including escalations to R&D and Product.
- Become an expert in Yotpo’s service offering and a knowledge center to both customers and internal teams.
- Lead ad-hoc projects to improve service and increase the productivity and efficiency of the team.
- Document and share your knowledge by creating internal articles as well as self-help guides for customers.
- Liaise with other departments and product teams about our users’ needs
- Excellent written and verbal communication skills in English
- High interpersonal skills with a passion for a customer facing position.
- Ability to work in flexible working hours Sun-Thu
- Ability to self manage and take initiative
- A strong technical background with excellent problem solving and multitasking skills
- Proven experience with web technologies such as HTML, jQuery, APIs.
- Basic database and SQL experience (Basic data fetch, Joins, Data aggregation)
- Customer tech support experience (advantage)
- CV's will be accepted in English only!
This is a full time position located at Yotpo's HQ in Tel Aviv.
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