Product Technical Writer

We’re looking for a product writer to join our amazing product team!

 As a Product Writer you will own the product writing & documentation for one of Yotpo’s leading products. As you become an expert on our product and a true ambassador for our customers, You’ll have a crucial role in ensuring quality of our UX and documentation. You’ll be a member of our product team, and serve as a key link between our product managers, engineers, UX designers & Support..

 Your domain will include:

  • Comprehensive knowledge base documents 
    • How-to documents 
    • Detailed developer guides
    • 3rd party Integration guides
  • Product microcopy and interactive tutorials
  • SDK & API references
  • Other online materials

The ideal candidate should have a customer focused mindset, technical savviness, and the passion to describe the most complex concepts in simple & friendly terms. You’ll be expected to own your domain from end-to-end and independently manage and prioritize content creation according to project timelines.

 

Responsibilities:

  • Develop hands-on expertise with our product, and create user-friendly content to explain complex terms and topics.
  • Create and maintain our product documentation (Knowledge base articles, In-app tutorials and instructions).
  • Work with UX designers to produce the right look and feel for the content items and experiment with different mediums (text, video, webinars, etc).
  • Write technical documentation for our external developer audience, such as API reference docs and developer guides.
  • Collaborate with product managers, developers, and other internal stakeholders on a daily basis.
  • Outbound work with writing teams in 3rd parties our product integrates 
  • Work closely with support to build and enhance our internal & external knowledge base.
  • Take part in shaping Yotpo’s cross-product voice and tone, along with the writing team members  

 

Qualifications & Requirements:

  • Native English Speaker
  • BA/BS degree or equivalent practical experience.
  • At least 2 years of relevant experience working for a software vendor, such as technical writing, product documentation, or online publishing including experience with writing technical customer-facing materials.
  • Ability to manage multiple competing priorities in a fast-paced, constantly changing environment.
  • Quick learner, with a good grasp of technical concepts.
  • Copywriting experience - advantage.
  • Experience in a SaaS company - advantage.
  • Experience in B2B Marketing - advantage.

 

 


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