Client Success Manager
Our Client Success Managers mission is to establish partnerships with our paying clients, based on value and ROI. These partnerships are created by securing long lasting professional relationships, based on exceptional service and delivering the power of the Yotpo suite of services.
- Yotpo is at the forefront of something huge! The product is proving itself to be valuable to 200,000 stores (and growing) and we are constantly improving and upgrading our solutions.
- Titles are just that. Everyone in the office has equal respect for each other and we genuinely enjoy hanging out with each other.
- There is true trajectory for growth - we’re a small team and in a small team, your hard work is noticed and rewarded.
- Every new hire works with a coach who is dedicated to your career advancement.
- Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging Yotpo solutions.
- Building strong relationships with clients based on your ability to earn their trust and deliver.
- Proactively identifying opportunities and optimization points, where Yotpo can deliver even greater value for our clients.
- Analyzing key account statistics and performance metrics to identify pain points, while educating clients in order to drive campaign improvement.
- Simultaneously and successfully managing multiple client relationships.
- Leading the knowledge sharing effort, from the customer’s voice to all departments in the company.
- Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs.
- 2+ years minimum experience in a CSM or Account Management role - preferably, in a SaaS environment.
- General understanding of the digital marketing space - including SEO/SEM, Social Media, Email marketing and eCommerce best practices.
- High-level technical know-how in web design and development projects, analytics and tracking, CMS platforms, HTML/CSS and API calls.
- A desire to ‘wow’ your customers.
- A proven record of retaining and growing multiple client relationships.
- Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle.
- Ability to work in hyper-fast paced and changing environment.
- Superior organization and prioritization skills, along with focused attention to detail.
Meet Some of Yotpo's Employees
Head of Customer Lifecycle
Alex works hard to make using Yotpo simple and easy for customers, ensuring they’re cared for and guided each step of the way towards their eventual success.
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