Order Management and Contracts Specialist

    • San Francisco, CA

The ultimate source for official answers about a business online should be the business itself. However, when consumers ask questions on company websites, too often they are left in the dark with wrong answers. Yext (NYSE: YEXT), the Search Experience Cloud, solves this problem by organizing a business's facts so it can provide official answers to consumer questions — wherever people search. Starting with the company website, then extending across search engines and voice assistants, businesses around the world, like Taco Bell, Marriott, and Jaguar Land Rover—as well as organizations like the U.S. State Department—trust Yext to radically improve the search experience on their websites and across the entire search ecosystem.

Yext is seeking a motivated, creative, self-sufficient, and high energy Order Management and Contracts Specialist to join our Finance Deal Desk/Revenue Operations team to learn and grow within a fast-paced organization. This role will be responsible for working closely with the sales and legal teams to understand various contract terms and identify process improvement and internal control gaps. The ideal candidate will have a strong work ethic, attention to detail and ability to work under tight deadlines.

What You'll Do

  • Perform the final review of a sales contract before it is accepted by the finance team and entered into our systems
  • Liaise with both the legal and sales teams to understand various contract terms and discuss with the finance team the implications on our billing process, accounting policies and business policies
  • Identify discrepancies in contracts and resolve issues with the sales and/or legal team
  • Ensure data included in the contract agrees to the internal systems prior to approval and is in line with our business policies
  • Act as the final approver for all revenue contracts before they are accepted by the Company
  • Assist the finance team with identifying underlying process issues and internal control gaps, propose process changes and new controls as necessary
  • Measure performance and report metrics to the Company to assist in developing process changes upstream to prevent future errors
  • Provide ad-hoc reporting and analysis to the team when requested
  • Support sellers/account managers in closing a deal quickly
  • Help structure deals to benefit the company
  • Implement improvements to the process

What You Have

  • BA/BS or similar college level education
  • 2-3 years of relevant work experience
  • Experience at a SaaS company in similar role or order management
  • Ability to identify problems and discrepancies, independently perform research and analysis of causes, and recommend corrective actions
  • Assisting sellers/AMs with SFDC and Q2C to ensure efficient sales cycle
  • Collaborative style with the ability to communicate clearly and precisely on technical and operational issues
  • Must be detail and results-oriented with an ability to work in a cross-functional, fast-paced, and constantly evolving environment
  • Ability to evaluate priorities and multi-task accordingly, while keeping others apprised of status with respect to deadlines
  • Excellent written and formal presentation skills
  • Proficient in the Microsoft Office Suite, including MS Excel, Word, and Powerpoint

Bonus Points

  • Experience with order management within SEC registered companies
  • Experience with Zuora and Salesforce


Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or nonbinary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

 #LI-JM1


Back to top