IT Support Technician

Yext is the leading Digital Knowledge Management (DKM) platform. Yext's mission is to give companies control over their brand experiences across the digital universe of maps, apps, search engines, voice assistants, and other intelligent services that drive consumer discovery, decision, and action. Today, thousands of businesses including brands like Taco Bell, Rite Aid, and Steward Health use the Yext Knowledge Engine™ to manage their digital knowledge in order to boost brand engagement, drive foot traffic, and increase sales.

Yext is seeking a driven and independent IT Support Technician to provide assistance in all aspects of our global IT infrastructure.  As a founding member Yext’s European IT team, you will provide hands-on technical support for Yext's London office, and remotely for our growing satellite offices across the world.  

At Yext, you will administer and support a diverse technical environment, consisting of Mac, Windows, iOS and dozens of SaaS applications. Based on your unique skills and interests, you will also have the opportunity to work on projects to help us scale a high-growth company.

Responsibilities

  • Provide technical support to a staff of 1000+, ensuring they have the necessary tools in place to facilitate our continued growth and success
  • Collaborate with business stakeholders to provide resolutions for complex problems
  • Ability to work independently as sole IT resource in your local office, taking ownership of all computing equipment, AV and telecom
  • Lead IT logistics for upcoming office moves and new office build outs in Europe during 2019 and beyond
  • Coordinate with local vendors to resolve issues and implement new IT solutions
  • Build and maintain clear, concise user documentation
  • Configuration of hardware and software for new hires
  • Regularly collaborate with Yext’s IT team based out of New York City

Minimum Requirements 

  • 2-3 years of experience in an IT support role
  • Strong familiarity with Mac OSX and Windows 10
  • Experience as an Administrator of Enterprise SaaS applications, such as: G Suite (Google Apps), Salesforce, Zuora, Box.com, JIRA, Zendesk
  • Strong analytical skills with demonstrated problem solving ability
  • Excellent communication skills with a consistent desire to help and empower colleagues
  • Ability to explain complex IT concepts in simple terms
  • Fundamental understanding of TCP/IP and Wireless technologies
  • A/V support experience
  • iPhone and Android support experience
  • Attention to detail
  • Able to lift desktop computers and small servers
  • Proven ability to manage high priority projects with limited supervision

 Preferred Requirements

  • BA/BS in IT/CS
  • Proven expertise in one or more specialized areas of IT, such as, but not limited to:
    • Centralized authentication technologies (AD, Okta, JAMF Casper, LDAP)
    • Patch and vulnerability management (SCCM, WSUS, PDQ Deploy, Corporate AV)
    • Scripting languages (bash, python, etc)
  • Basic exposure to Linux and command-line tools
  • Exposure to IP telephony
  • Experience with International office expansion
  • Proficiency in a language used in one of Yext’s growing satellite offices, such as French, Japanese, Chinese or Italian

Compensation, Benefits & Perks

Yext offers the following exceptional benefits: competitive compensation, pension with match, unlimited snacks, daily meal allowance, paid time off, and excellent health/dental/vision insurance. We treat our employees well and offer tremendous growth opportunities. Challenging work pushes our people to be creative in a casual environment that is caring, fun, and collaborative. We believe that when you have smart, happy people working together you can produce something special.

About  

Yext has been named a Best Place to Work by Fortune and Great Place to Work® as well as a Best Workplace for Women. Yext is headquartered in New York City with offices in Berlin, Chicago, Dallas, Geneva, London, Paris, Tyson's Corner, San Francisco, Shanghai, and Tokyo. Learn more about the Yext team and culture on the muse, our website, and our blog.

Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

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