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Yext

Customer Success Analyst

Yext puts business on the map. The Yext Knowledge Engine™  lets companies manage their digital knowledge in the cloud and sync it to over 100 services, including Apple Maps, Microsoft Bing, Facebook, Google Maps, Instagram, Siri and Yelp. Yext Listings, Pages, and Reviews help businesses around the globe facilitate face-to-face and digital interactions that boost brand awareness, drive foot traffic, and increase sales. Learn more about how we help put business on the map at yext.com.

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We are looking for a Customer Success Analyst whose mission will be to drive the effectiveness and efficiency of our Customer Success team. You will report into the Head of Customer Success and will be their trusted partner in defining customer success objectives, strategy, and tactics, and in implementing processes and programs that scale.

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Responsibilities

  • Determine the timing and content of touch points for Account Managers along the customer journey, to drive optimal adoption and net promoter score
  • Help detect early signals of at-risk renewals, design playbooks for Account Managers to address them, and provide path to escalation
  • Assist with building scalable programs to promote product adoption across customer base
  • Coordinate cross-functional processes that help meet renewal and upsell targets and deliver on customers’ needs, including processes for Account Managers to relay customer feedback to the Product and Marketing teams
  • Support and manage software that facilitates Account Management operational activities
  • Track leading indicators of renewals and upsell, and analyze them to understand what’s going well and what’s not

Minimum Requirements

  • BA/BS degree. In lieu of degree, relevant skills or equivalent experience
  • Passion for process and operations
  • Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
  • Enjoys “getting their hands dirty” by digging into complex operations
  • Takes high degree of ownership over their work
  • Clear communicator
  • Strong listening skills; open to input from other team members and departments

Preferred Requirements

  • Salesforce and/or Gainsight systems experience
  • Strong Microsoft PowerPoint and Excel skills

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Compensation, Benefits & Perks

Yext offers the following exceptional benefits: competitive compensation, 401k, unlimited snacks, daily meal allowance, flexible hours / paid time off, and excellent health / dental / vision insurance. Our mission is to help people go places—both consumers to our customers’ doorsteps and our employees to new heights in their careers. We treat our employees well and offer tremendous growth opportunities. Challenging work pushes our people to be creative in a casual environment that is caring, fun, and collaborative. We believe that when you have smart, happy people working together you can produce something special.  

About    

Yext is based in the heart of New York City operating in Berlin, Chicago, Dallas, London, and Washington D.C.. Yext has been recognized as one of America’s fastest growing companies by Inc. (2015 & 2016), one of Forbes’ Most Promising Companies (2014 & 2015) and one of Fortune's Best Places to Work (2014, 2015 & 2016).

You can learn more about the Yext team and culture on the muse, our website, and blog.

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Job ID: 515861
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA
    • HSA
    • Fitness Subsidies
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Mental Health Benefits
  • Parental Benefits

    • Family Support Resources
    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
    • Unlimited Paid Time Off
    • Paid Vacation
  • Financial and Retirement

    • Relocation Assistance
    • Stock Purchase Program
    • Company Equity
    • 401(K) With Company Matching
    • 401(K)
    • Pension
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Work Visa Sponsorship
    • Lunch and Learns
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

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