Client Success Manager, Mid-Market

Yext is the leading Digital Knowledge Management (DKM) platform. Yext's mission is to give companies control over their brand experiences across the digital universe of maps, apps, search engines, voice assistants, and other intelligent services that drive consumer discovery, decision, and action. Today, thousands of businesses including brands like Taco Bell, Rite Aid, and Steward Health use the Yext Knowledge Engine™ to manage their digital knowledge in order to boost brand engagement, drive foot traffic, and increase sales.

We are looking for an Client Success Manager to support current Yext customers. You will be responsible for new client implementation and relationship management as well as ensuring adoption and engagement with the Yext platform. Yext Client Success Managers play an integral role in our business by building strong working relationships with each and every client, driving annual renewals and upsells. Client Success Managers will work with cross-functional teams including Sales, Business Development and Product Management to accelerate usage and relay client needs.  Salary is competitive and will be commensurate with experience. 

Responsibilities
  • Establish trusted relationships with clients by maximizing engagement
  • Enthusiastic engagement with clients across portfolio
  • Ensure client expectations are exceeded consistently
  • Drive upsell opportunities into Yext’s existing client base
  • Transition new clients into the company seamlessly and create consistent process across all clients
  • Develop standard methodologies and process strategies
  • Understand client business goals and anticipate future needs to deliver optimal solutions
  • Ensure client is able to fully leverage Yext to meet their performance and operational efficiency goals
  • Conduct check in points with key clients
  • Extraordinary communication skills and organized project management
  • Elicit client feedback to act as internal advocate for our clients
  • Communicate regularly with the customer to evaluate satisfaction

Minimum Requirements

  • BA/BS degree. In lieu of degree, relevant skills or equivalent experience
  • 2+ years of experience in Digital/Technology Account Management
  • Extraordinary client service and relationship skills
  • Strong analytical and problem-solving skills
  • Experience in data analysis and Excel work
  • Leadership in developing world class client presentations / QBR leadership
  • Ability to thrive in a agile environment with tight deadlines
  • Die hard drive to make clients successful

 Preferred Requirements

  • Blend of consulting, search, technological and/or display experience
  • Experienced in on-boarding clients; implementation and integration experience
Compensation, Benefits & Perks

Yext offers the following exceptional benefits: competitive compensation, pension with match, unlimited snacks, daily meal allowance, paid time off, and excellent health/dental/vision insurance. We treat our employees well and offer tremendous growth opportunities. Challenging work pushes our people to be creative in a casual environment that is caring, fun, and collaborative. We believe that when you have smart, happy people working together you can produce something special.

About  

Yext has been named a Best Place to Work by Fortune and Great Place to Work® as well as a Best Workplace for Women. Yext is headquartered in New York City with offices in Berlin, Chicago, Dallas, Geneva, London, Paris, Tyson's Corner, San Francisco, Shanghai, and Tokyo. Learn more about the Yext team and culture on the muse, our website, and our blog.

Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

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