User Operations Associate - Content Moderation

Yelp’s Content Moderation team evaluates reviews, photos, and other information about businesses to determine whether these posts meet our guidelines. By removing posts that are clouded with conflicts of interest, spam, and other abuse, we ensure that everyone who uses Yelp is finding helpful information about local businesses that will guide them to making informed decisions. We also coach the people impacted by our moderation decisions towards constructive participation on Yelp. 

In this role, you’ll read the stories of many different people, and you’ll need to sympathize with their perspectives while maintaining the emotional distance and neutrality that’s necessary to fairly adjudicate disputes. You’ll also need to read between the lines of their stories and “trust, but verify” that they meet our standards— skepticism is sometimes necessary to get to the right resolution.

Much of our work is self-directed, so you’ll need to be an effective manager of your own time to meet your weekly target of case resolutions, but also know when to escalate more complicated cases for discussion with your teammates. You should be comfortable and articulate when sharing your opinions (and backing them up), open to other opinions and constructive feedback, and ready to work as a team to build consensus. A unified approach to enforcement is one of the key ways we help to maintain the trust of Yelp’s community, and we value diverse opinions and experience on our team as much as in the reviews we evaluate.

Candidates should have:

  • Enthusiasm for Yelp’s mission of connecting people with great local businesses.
  • Fluency with hotkeys, shortcuts, and browser extensions.
  • Bachelor's (or equivalent four-year) degree.
  • At least 1 year of work experience or other related experience. Experience with content or site moderation is a plus! 

In addition to submitting a resume and cover letter, interested candidates should review our Content Guidelines (https://www.yelp.com/guidelines) and look for a review that doesn’t meet those standards. Report the review by flagging it, and include a detailed description of why you’re doing so. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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