Sales Support Associate

Yelp is looking for an Sales Support Associate to join our fast growing Scottsdale team. This role is an entry level, internal sales support position, which involves working closely with a variety of different groups including Sales, Account Management, and Finance. The attributes most key to succeeding in this high-volume position are a great customer service attitude, attention to detail, strong organizational skills, a willingness to learn, patience and facility with computers. If you're someone who likes to make things run more efficiently and work in a supportive role, then this is the job for you!

Responsibilities:

  • Organizing and updating Yelp Listings to adhere to site policies and standards
  • Providing real time chat, email, phone, and in-person support to Yelp Sales Representatives
  • Reviewing inbound voicemail and evaluating inquiries as potential leads for Sales 
  • Reviewing incoming deals for compliance with Yelp's pricing policies and approval processes
  • Entering advertising campaigns into our internal delivery system
  • Addressing errors and inconsistencies in listings and contracts with Yelp Sales/AM
  • Maintaining client records in Salesforce and Yelp internal toolsets
  • Executing advertiser cancellations and program changes on behalf of Account Management
  • Keeping the department and the larger organization running smoothly on a day-to-day basis

Requirements:

  • BA/BS degree required or 3+ years of relevant experience.
  • Superior written and verbal communication skills
  • Customer service attitude - flexible, patient, courteous, accountable, professional - client facing experience a plus
  • Positive attitude under a large workload
  • Resourceful and able to work with little supervision
  • Comfortable juggling multiple tasks and managing time effectively
  • Pro-active, quick learner
  • Ability to adapt to and operate in a constantly evolving team environment
  • Flexible work hours, ability to work early morning shifts, overtime

#LI-KN1

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