IT Site Support Technician (New York, NY)

As one of the IT Site Support Technicians in our New York office, you will be the escalation point for anything related to Information Technology in New York. You use your can-do leadership and multitasking skills to drive projects to completion. Your love of helping others and whistle-while-you-work attitude brings smiles to others. You will be responsible for delivering and completing assigned projects, providing first and second tier employee support whether it be for Mac, Windows, imaging, phones, desk setups, video conferencing, training or general assistance.

We are looking for someone experienced and confident to own IT support and help us scale as the business grows. The ability to deliver world class customer service and communication is key to success in this position. Additionally, we are primarily an Apple environment so we are looking for someone who can comfortably live and breathe in the Mac world.

What You Will Do:

  • Mac desktop support for OS, software and hardware (95%)
  • Windows desktop support for OS, software and hardware (5%)
  • Support of remote employees
  • ShoreTel phone system support
  • General employee training, support and hand holding
  • Video conferencing supportManage ticket queue
  • Google Apps supportHP and Ricoh printer support along with Windows print server support
  • Office network support and troubleshooting
  • Being awesome!

We Are Looking For:

  • Desktop support in a Mac/PC environment
  • Mac/Windows certification is a plus
  • Ability to manage and drive projects
  • Excellent customer service skills
  • High level of professionalism and communication
  • Experience supporting employees globally
  • Expertise in supporting current releases of OS X
  • Proficiency in supporting Windows 7+
  • Working knowledge of Microsoft Active Directory
  • Strong understanding of networking protocols
  • Knowledge of IP phone systems and associated concepts
  • Ability to work independently in a remote office with little supervision
  • A sense of humor!

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