Account Manager

Yelp is seeking driven Account Managers with a commitment to providing exceptional customer support and consultation to our small business advertisers. As an Account Manager you will be responsible for all post-sales support of small businesses advertising on Yelp.

Responsibilities:

  • Provide exceptional customer support and consultation via phone and email leading to advertiser retention, revenue retention and growth. 
  • Proactively manage advertising packages to ensure an overall great experience with Yelp.
  • Skillfully communicate to clients the value of Yelp advertising to show ROI.
  • Actively communicate with Yelp's finance team to collect and resolve all outstanding payments and subscription fees.
  • Be an expert on Yelp’s products, services and systems. 
  • Represent Yelp and act as a positive member of our vibrant and growing company.

Requirements:

  • Bachelors Degree or 5+ years of relevant client facing experience.
  • Computer Proficiency
  • Ambitious (you never settle for mediocrity)
  • Strong interpersonal communication (both verbal and written)
  • Experience in account management, sales, advertising or small business a plus
  • Ability to receive and implement feedback immediately
  • Strong belief in proactive rather than reactive approach to handling clients and problems
  • Solid ability to handle tough conversations with business owners in a professional, solution-oriented manner
  • A passion and deep understanding of customer service and business growth
  • Excellent time management and organizational skills with the ability to track numerous details
  • Ability to multi-task and adapt to change in a fast-growing environment

So - What’s in it for you?

  • We offer our employees initial and ongoing training, a comfortable work environment with shiny Apple computers and a comprehensive benefits package that includes:
  • Effective your first day: Full medical, vision, and dental (100% paid employee only coverage)
  • 15 days PTO and 11 paid holidays
  • Monthly gym subsidy
  • Employee Stock Purchase Plan
  • Flexible Spending Account
  • 401k program with employer matchFully stocked Yelp kitchens

Send us your Cover Letter and Resume today to be considered for the Account Manager position.

*LI-RR2

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