Account Manager

Do you love local businesses, and want to help them grow? The Yelp Account Management family is seeking a dedicated and driven Account Manager to provide a 5-star experience to our small business advertisers! As a member of the Account Management team, you will be committed to supporting, consulting, and retaining our advertisers post-sale.


  • Help strengthen Yelp’s revenue retention by providing exceptional and timely customer support.
  • Consult and educate Yelp advertisers by answering a high volume of inbound calls and emails.
  • Become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success.
  • Exhibit strong communication skills, both externally with clients and internally with other Yelp employees.
  • Remain organized and efficient in a fast-paced environment.
  • Achieve and consistently exceed monthly goals
  • Represent Yelp and embody its core values.


  • Bachelor's Degree or 3+ years of relevant client facing experience.
  • Computer proficiency
  • Experience in account management, sales, advertising, or small business is a plus.
  • You have a love for local businesses and understand their importance in local economies.
  • Excellent time management and organizational skills with the ability to track and complete numerous details.
  • Solid ability to handle tough conversations with business owners in a professional, solutions-oriented manner.
  • You are a people person - you are approachable and are genuinely curious.
  • You are able to strike a balance between consulting and supporting as needed.
  • Strong empathy and active listening skills.
  • You have a learner’s mindset. You’re willing to receive and implement feedback.
  • You embrace a fast paced and always-changing environment.

So - What’s in it for you?

  • We offer our employees initial and ongoing training, a comfortable work environment with shiny Apple computers and a comprehensive benefits package that includes:
  • Effective your first day: Full medical, vision, and dental (100% paid employee only coverage)
  • 15 days PTO and 11 paid holidays
  • Monthly gym subsidy
  • Employee Stock Purchase Plan
  • Flexible Spending Account
  • 401k program with employer match
  • Fully stocked Yelp kitchens

Send us your Cover Letter and Resume today to be considered for the Account Manager position.

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