Unit Secretary - Surg/Ortho
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.
The Unit Secretary coordinates the clerical and receptionist activities of the Patient Care Unit under the direction of the Coordinator, Nurse Manager and Program Director. The Unit Secretary is willing to accept responsibility for individual job requirements and performance and is able to contribute to the efficient and effective operations of the department. The Unit Secretary exemplifies behaviors reflecting Service Excellence and support of the Strategic Dimensions by modeling the Core Success Factors as described in the Performance Review.
- 1. Responsible for being a unit representative in displaying service excellence. Organizes and maintains the clerical activities of the Patient Care Unit. Assists the nursing staff by preparing charts for transfers or discharge. Interacts with other hospital departments to facilitate unit activities. Contributes to the fiscal integrity of the unit. Provides clerical support to nurse manager.
- 1.1 Acknowledges patients, visitors and staff promptly and graciously.
- 2. Teamwork
- 2.1 Embraces shared goals versus narrower interests: actively cooperative vs. competitive or non-committal.
- 3. Knowledgeable/Accountable/Fiscally Responsible
- 3.1 Continually seeks ways to sustain and improve one's skills.
- 4. Flexible/Open-Minded
- 4.1 Listens with an open mind to other's opinions in the spirit of finding and following the best ideas.
- 5. Treats the people we serve as guests.
- 5.1 Welcomes patient, visitors and staff in a warm, friendly manner; is courteous; makes eye contact and smiles; introduces self by name and, when appropriate, by position; addresses people by name whenever possible.
- 6. Listens to patients, visitors and staff and acts promptly to address concerns.
- 6.1 Uses active listening techniques to understand other's needs and acts decisively to resolve problems.
- 7. Respects the privacy and confidentiality of patients, visitors and staff.
- 7.1 Treats all patient related and other discussions with discretion; eliminates gossip; does not discuss patient or hospital business in elevators or other public areas.
- 8. Presents a professional image.
- 8.1 Wears name-badge in a highly visible location; adheres to department dress code; makes sure that appearance is appropriate for professional role.
- 9. Answers the telephone professionally.
- 9.1 Answers the phone promptly following department guidelines; introduces self and department, and as appropriate, offers assistance. Uses a pleasant tone of voice.
- 10. Maintains a clean and safe environment.
- 10.1 Keeps work area safe and clean; keeps hallways clear.
- 11. Anticipates what services and information people need and takes action to provide it.
- 11.1 Watches for clues that patients or visitors require assistance. Asks, 'May I help you?' Escorts them to their destination, if necessary. Encourages people to ask questions.
- 12. Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his or her age specific needs, and to provide the care needed as described in the unit's/area's/ department's policies and procedures
High School or equivalent
Basic clerical, telephone skills and computer/fax experience
Experience with medical terminology
Excellent computer skills
Standing, walking, typing
See Inside the Office of Yale New Haven Hospital
Yale New Haven Hospital provides diverse comprehensive care in over 100 medical specialties. As the primary teaching hospital of the Yale School of Medicine, YNHH provides around-the-clock coverage and insightful, research-supported patient care. In addition to providing quality medical care to patients and families, Yale New Haven Hospital is the second largest employer in the New Haven area, with more than 12,000 employees.
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