RN BUSINESS & QUALITY LEADER
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.
Directly reports to the Patient Service Manager of the Mother/Baby Unit-York Street Campus. Has responsibility and accountability for improving the quality and efficiency of clinical, operational and financial processes of the Mother/Baby Unit, and the satisfaction of internal and external customers. Provides the framework, coordination, and direction for the systemic monitoring and evaluation of process improvements projects with medical, nursing and support services to plan, organize, facilitate and implement efforts to improve process efficiencies, and positively effect quality, safety and service throughout the Mother/Baby Unit. Transmits values, communicates ideas, initiates and maintains programs and systems and continuously assesses the practice environment . Provides project management expertise necessary to drive significant breakthroughs within the Maternity Services. Responsible for independent action in project oversight, systems design and implementation of special projects. Uses Six Sigma, LEAN, change management and acceleration (e.g. CAP, Workout), and other available performance improvement methodologies to achieve these goals. Utilizes the Viper, RIMS and other available databases to provide financial and operational recommendations and assesses the impact of acceptable clinical options. Continually monitors and performs monthly review of clinical quality outcomes and operating results.
- 1. Leads, facilitates and executes projects to improve Maternity Services. Provides leadership in meeting goals and objectives. Interacts with Administrative Officers.
- 2. Influences and communicates with all levels of clinical, financial, and operational management concerning team goals and progress. Accomplishes these goals by utilizing RIMS system to develop supporting integrated clinical, financial, and operational data and reports.
- 3. Uses Six Sigma, CAP, LEAN, and Workout methodologies to achieve process improvement. Provides training and mentoring to staff, Green Belts and other employees on the philosophy, application, tool usage and methodologies of Six Sigma, CAP, LEAN and Workout and other performance improvement methodologies. Facilitates integration of methodology with external vendors and customers.
- 4. Provides key financial, operational and clinical data highlighting business and operational issues requiring management attention and resources. Participates in departmental task forces and committees to provide operational input. Makes quality-focused recommendations relative to the operational management of Maternity Services.
- 5. Designs and utilizes dashboards and reports (both at Executive and Team Levels) to monitor key critical quality measurements and operational goals. Supports YNHH business plan relating to Maternity Services. Provides seamless clinical and financial data in a usable format allowing for the identification, analysis and evaluation of alternative strategies as solutions of business and operational issues requiring management attention.
- 6. Identifies and manages resources required to successfully execute projects. Proposes process technology improvements to successful completion using quality methodologies in both individual and cross -functional team settings in order to enhance productivity, quality, and customer satisfaction. Drives measurable and sustainable improvement within the Mother/Baby Unit to eliminate defects.
- 7. Benchmarks both internal and external business processes to identify best in class processes and bring them into use for Mother/Baby Unit. Baselines, improves and controls measurement systems, reporting mechanisms, and data accuracy for all related master data.
- 8. Simplify process inputs and outputs to create standardization and improve execution. Where differentiation is required, utilizes Six Sigma/Lean to ensure all unique processes are executed in the most cost and time efficient manner.
- 9. Provides a wide variety of administrative and financial support to the Mother/Baby Team necessary for the smooth operation of the Service. Performs other administrative duties within the Neonatal Intensive Care as required.
- 10. Promotes professional accountability for clinical practice improvements. Leads influences and motivates groups within Mother/Baby Unit to critically examine practice, practice change, safety and efficiency.
- 11. Facilitates with the Mother/Baby Unit Team necessary changes in the governance, managerial, support and clinical processes that affect outcomes across the Maternity Service.
- 12. Formally teaches Quality Improvement theory, study designs, statistical analysis, and problem solving related to process analysis. Uses teaching / learning theories and principles to foster the educational development of staff and self. Provides education in the approach and methods of quality assessment and improvement. Keeps management and staff involved in monitoring, evaluation and outcomes of projects.
- 13. Networks with other quality improvement professionals to keep abreast of changes in quality management field, to benchmark with other organizations, and to gain access to new ideas outside the organizations.
- 14. Serves as a resource by providing expert knowledge of regulatory standards and accrediting process (i.e. JCAHO, DPH, CMS). Oversees and participates in regulatory activities within the Mother/Baby Unit.
- 15. Assists with the application of research strategies in identifying, monitoring and evaluating opportunities to improve patient care.
- 16. Facilitates implementation and evaluation of evidence-based practice in the Mother/Baby Unit.
- 17. Develop, implement, and evaluate an overall plan for achieving a culture of quality and patient safety consistent with National Patient Safety goals and the priorities of YNHCH and YNHH
- 18. Develops strategies for selecting quality measures that support the provision of high quality safe patient/family care.
- 19. Works with Mother/Baby Unit leaders and staff to create a culture of accountability and readiness related to quality initiatives.
- 20. Leads/facilitates strategic and tactical planning for the quality and safety improvement program, including needs assessments, evaluations, root cause analysis and rapid cycle quality improvement techniques
- 21. Organizes, facilitates and leads the review and analysis of patient incidents, conducting root cause analyses on serious events in collaboration with faculty, staff and leadership.
- 22. Actively participates with identified quality and safety departments and committees to develop integrated quality improvement processes
- 23. Participates in the development, review, and revision of hospital and university policies that relate to clinical practice and process improvements reflective of the YNHH family-centered mission and vision
- 24. Works with Medical Director and Patient Services Manager to determine the appropriate program and specific quality metrics , including method of reporting.
- 25. Acts as liaison to various groups and Programs supporting the patients in all matters of quality and the safe delivery of care
- 26. Prepares and disseminates reports and information based on quality improvement/patient safety initiatives to, medicine/surgery, nursing and other hospital leaders and departments.
- 27. Supports monthly Women's Services Quality and Safety Council meetings by collaborating with Chair of Council to set agenda and accompanying documents, and is meeting identified goals.
- 28. Facilitates clinical decision-making processes that optimize the use of resources as well as attain quality outcomes.
- 29. Anticipate programmatic needs, assesses cost as an integral part of achieving quality outcomes and recommend appropriate budget.
- 30. Evaluates and applies for sources of external funding to support interdisciplinary research as related to quality outcomes.
At least five (5) years OB experience including clinical practice with demonstrated leadership experience .
Current CT State RN License. certification preferred
Knowledge and experience of CAP, Workout and LEAN is preferred. Proven analytical / problem-solving skills. Outstanding communication, presentation and facilitation skills. Strong computer skills (e.g., Excel, Powerpoint, EPIC) Demonstrated ability to successfully lead process change.
Ability to work long hours and rotate shifts as needed
MONDAY THROUGH FRIDAY AND WEEKENDS AS NEEDED TO SUPPORT THE ACTIVITIES; ON THE UNIT. ALL THREE SHIFTS TO PROVIDE 24 HOUR SUPPORT 7 DAYS PER WEEK TO ALL THE STAFF. WEEKENDS AS NEEDED.
CPR, NRP, MOTHER AND BABY EXPERIENCE, A PASSION FOR QUALITY OF CARE AND PATIENT EXPERIENCE
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