Quality Improvement/Practice Consultant


To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

Under the direction of the Manager of Clinical Integration, a Practice Facilitator (PF)/Quality Improvement Coach (QIC) has responsibility and accountability for providing direct coaching support to physician/provider practices aimed at making improvements in systems and delivery of care. The PF/QIC uses interpersonal, project management, technical and analytical skills to improve and standardize practice processes and workflows to successfully meet evidenced based guidelines and quality metrics for clinical integration. Responsibilities may extend to any of the practice locations of members of the clinically integrated network and/or other partner organizations collaborating in YNHHS ambulatory quality improvement efforts.



  • 1. Provides practice facilitation / quality improvement coaching for designated practices
    • 1.1 Provides direct practice facilitation and QI coaching to facilitate clinical practice redesign and/or other QI efforts with ultimate goal of developing QI capacity of practice team to make ongoing performance improvements aimed at improvement of clinical quality.
  • 2. Performance Improvement
    • 2.1 Supports practice team to reduce variation and standardize programs, interventions and operational effectiveness according to best practices.
  • 3. Supports integration with other related initiatives
    • 3.1 Identifies and facilitates opportunities to integrate with other clinical, operational or financial initiatives that may be relevant in the practice or provider organization.
  • 4. Ensures appropriate communication
    • 4.1 Communicates with Internal Consulting Groups, Practice Transformation Teams, Practice Operations and other relevant stakeholders and/or collaborators whenever necessary to foster collaboration and avoid duplicity of efforts within each of the provider organizations.
  • 5. Supports the Vision of Yale New Haven Health System to enhance the lives of those we serve by providing access to integrated, high-value, patient-centered care in collaboration with others who share our values.




Bachelor degree in public health, nursing, healthcare administration, pharmacy or other related field required. Master?s Degree preferred. Advanced training in performance improvement is preferred.




At least five years of working in or with a health care office environment with demonstrated responsibility for process improvement and clinical quality improvement required. Project Management Skill experience. Knowledge of Electronic Medical Records, like Epic, Athena, Allscripts, Cerner, etc. Excellent oral communication and presentation skills; ability to demonstrate excellent writing and written communication skills. Good relationship management skills and timely follow through. Ability to work both independently and to collaborate with teams of individuals in diverse settings, with solution-oriented approach.




This position will be focused on supporting practices and events located within a defined geographic area, with frequent travel to New Haven required. Must hold a valid driver's license and have dependable transportation for which mileage traveled will be reimbursed. Some early mornings and evenings may be required.



See Inside the Office of Yale New Haven Hospital

Yale New Haven Hospital provides diverse comprehensive care in over 100 medical specialties. As the primary teaching hospital of the Yale School of Medicine, YNHH provides around-the-clock coverage and insightful, research-supported patient care. In addition to providing quality medical care to patients and families, Yale New Haven Hospital is the second largest employer in the New Haven area, with more than 12,000 employees.

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