OUTREACH WORKER/PEER COUNSELOR
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.
Under the supervision of the Project Director, and Coordinator in Women's Services Department, a peer counselor is a community women who has personal experience breastfeeding and is trained to provide basic breastfeeding information and support to pregnant women and new mothers who are enrolled in a New Haven WIC site with whom the peer shares various characteristics, such as language, race/ethnicity, and socioeconomic status. Through telephone and in person contacts, the peer counselor is responsible to encourage and provide knowledgeable assistance within the designated scope of practice to help in the initiation and continuation of breastfeeding. The peer counselor attends outreach events to promote breastfeeding and program services.
- 1. Processes client records appropriately in compliance with YNHH standards and WIC Peer Counseling Program protocols and reporting requirements. Document all client interactions in the YNHH electronic medical records and in CT WIC in a through and accurate manner.
- 1.1 Engages and establishes rapport with pregnant and breastfeeding women who receive WIC services to provide support, education, and breastfeeding management in homes, WIC, and clinical settings.
- 2. Processes client records appropriately and assists in compilation of pragmatic statistical data.
- 2.1 Documents all client interactions in electronic in YNHH medical records, and in CT WIC in a thorough and accurate manner.
- 3. Participates in community health outreach events to promote awareness of breastfeeding.
- 3.1 Participates in hospital and community outreach events including World Breastfeeding Week, Health Fairs, and events that reach the target population.
High school diploma or equivalent.
Prior experience breastfeeding a child, 4-6 months exclusive breastfeeding preferred. Must be a current or recent WIC participant. Community outreach and/ or customer service experience preferred. Computer literacy required.
Strong interpersonal, organizational and communication skills. Due to home visiting and outreach component, must have access to transportation and valid driver's license. Interest and ability to learn technical information about breastfeeding benefits and management. Fluency in English, both written and verbal. Bilingual preferred.
fluent in Spanish
See Inside the Office of Yale New Haven Hospital
Yale New Haven Hospital provides diverse comprehensive care in over 100 medical specialties. As the primary teaching hospital of the Yale School of Medicine, YNHH provides around-the-clock coverage and insightful, research-supported patient care. In addition to providing quality medical care to patients and families, Yale New Haven Hospital is the second largest employer in the New Haven area, with more than 12,000 employees.
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