MGR PATIENT NAVIGATION
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.
The Senior Patient Navigator reports to the Director of Ambulatory Care Coordination and works in collaboration with NEMG Care Coordinators, physicians, practice staff and other healthcare professionals. The Senior Patient Navigator plays a key leadership role in the development of community resource connections, managing a talented volunteer corps and facilitating their transformative experience with Community Advocates. The Senior Patient Navigator must be knowledgeable about community resources, including financial, educational, social, and emotional support services available to patients. The Senior Patient Navigator shall demonstrate cultural competency with respect to populations served and work closely with the health care team and other hospitals/facilities outside the Yale New Haven Health System.
- 1. Oversee a team of 30-40 undergraduate student volunteers from selected regional schools as well as Patient Navigators focused on value-based programs.
- 2. Build relationships with volunteer corps with presence at the Community Advocates Desk and weekly meetings to guide volunteers? professional and leadership development.
- 3. Collaborate with Health Leads to implement effective volunteer training design and delivery.
- 4. Manage and support the volunteer leadership team members through facilitating retreats, weekly meetings and presence in the clinical environment.
- 5. Conduct weekly review of each volunteer's caseload to ensure contact with clients and appropriate referrals to community resources.
- 6. Monitor and facilitate volunteers? communication with health care providers regarding clients.
- 7. Observe and evaluate volunteers? performance.
- 8. Ensure volunteers? compliance with Community Advocates documentation and reporting standards.
- 9. Manage limited client caseload to ensure continuity of Community Advocates services during breaks in the academic calendar and appropriate management of complex cases.
- 10. Develop client intake protocols and guidelines for volunteers? caseload that are responsive to clients? needs.
- 11. Maintain a strong knowledge of demographics for the patient population we serve and the community?s resource landscape.
- 12. Work with Value-Based Care Administrator to analyze program design, strategy and program vision.
- 13. Use program data to manage and improve Community Advocates operations.
- 14. Develop and cultivate relationships with clinical staff.
- 15. Support integration of Community Advocates into clinical workflows, including implementation of screening and referral systems and integration and communication with providers through the electronic medical record and emails, where appropriate.
- 16. Participate as a member of the healthcare team, including participation in team meetings and acting as a patient advocate.
- 17. Build and maintain a local network of community and hospital-based resource providers.
A Bachelor's of Science Degree in Public Health, Business, Psychology, Education Social Work or an equivalent degree required.
A minimum of 3-5 years of experience in healthcare is required.
Core philosophy or values consistent with a patient-centered approach to care.
Culturally effective capabilities demonstrating a sensitivity and responsiveness to varying cultural characteristics and beliefs.
Demonstrates professional, appropriate, effective, and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, vendors and other departments throughout the continuum of care to promote continuity of care and services.
Demonstrates positive customer service being respectful of all patients, coworkers, and providers.
Maintains patient confidentiality at all times.
Participates effectively as a team member.
Proactively acts as a patient advocate. Responding with empathy and respect to resolve patient concerns and recognizes opportunities for improvement through patient concerns.
Complies with dress code and strives to act professionally in words and actions at all times.
Proactively continues to educate self to provide quality care and improve professional skills.
Must be able to travel to various network locations.
See Inside the Office of Yale New Haven Hospital
Yale New Haven Hospital provides diverse comprehensive care in over 100 medical specialties. As the primary teaching hospital of the Yale School of Medicine, YNHH provides around-the-clock coverage and insightful, research-supported patient care. In addition to providing quality medical care to patients and families, Yale New Haven Hospital is the second largest employer in the New Haven area, with more than 12,000 employees.
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