MANAGER, PHARMACY SERVICES, AMBULATORY & TRANSITIONS OF CARE
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.
As members of a High Reliability Organization (HRO), every employee should practice CHAMP behavior and strive to make patient safety a top priority. Under the direction of the Director of Pharmacy , the supervisor will direct and organize programs, activities and supportive personnel in pharmacy operations.
- 1. Oversees clinical, operational and regulatory processes within the department of oncology pharmacy services and
ensures these processes ensure safe, cost-effective and efficient medication management. In addition ,
identify and execute process improvements, in operations, drug utilization and other applicable performance
improvement projects as defined by the Director of Pharmacy and hospital administration.
- 2. Maintains supervision and human resource responsibilities for all oncology pharmacists and technicians that report to oncology pharmacy services and operations.
- 3. Coordinates the identification, communication and resolution of problems relating to daily operational activities.
- 4. Encourages and stimulates excellence among employees in work habits, area maintenance, mutual respect, customer service and other activities directly or indirectly related to patient care.
- 5. Assists in the development and maintenance of programs and policies for monitoring and enhancing the efficiency and effectiveness of pharmacy services.
- 6. Responsible for the ongoing development and motivation of staff by assuring the timely resolution of personnel issues, ongoing communication of performance expectations and the completion of performance reviews.
- 7. Communicates the status of projects, staff concerns, and problems to the Associate Director of Operations on a weekly basis.
- 8. Responsible for monitoring and reporting quality indicators, work volume statistics, and project statuses in oncology.
- 9. Assists the Director of Pharmacy in setting priorities for and tracking progress on quality, safety, and
regulatory compliance. Maintains expert working knowledge of The Joint Commission on Accreditation of
Healthcare Organizations (JCAHO), National Patient Safety Goals (NPSG), Department of Public Health
(DPH), American Society of Health system Pharmacists (ASHP), Institute for Safe Medication Practices
(ISMP) and Centers for Medicare/Medicaid Services (CMS) medication-related and pharmacy practice
standards and metrics and relates them to current departmental and organizational policies and procedures in oncology
- 10. Performs regular audits and rounds in areas where medications are stored, prepared or administered to
identify practices that deviate from existing policies or standards. Ensures completion of the Pharmacist
Monthly Patient Care Area Inspections and reviews these data for improvement opportunities or trends .
Assists process improvement teams in developing action plans to address practice gaps and foster a culture
- 11. Advises the Director of Pharmacy on designing new processes in a way that minimizes safety risk and
process inefficiency. Utilize process improvement tools and LEAN principles in designing and
implementing new processes or process changes.
- 12. Participates in the recruitment, selection, orientation, training, and performance management of professional
and technical staff in area that you have oversight for.
- 13. Fosters open inter- and intradepartmental communication between staff and managers. Participates in
departmental, organizational and health system committees related to medication management as directed
by the Director, Pharmacy Services.
- 14. Complies with all aspects of the hospital's patient/customer relations program. Demonstrates
professionalism in all activities, as measure by a concern for patient care, the ability to listen /cooperate,
showing flexibility under stress, the ability to help others, and the ability to set and achieve goals.
- 15. Effectively demonstrates the principles and conduct consistent with a High Reliability Organization.
Graduate of an accredited College of Pharmacy. Advanced degree (M.S. or Pharm.D.) and/or completion of a
residency in hospital pharmacy from a program accredited by the American Society of Health -System Pharmacists
is strongly preferred.
Three-five (3-5) years experience in a hospital pharmacy setting with strong working knowledge of the compliance
and regulatory issues relative to hospital pharmacy practice, management and oncology experience preferred.
CT Pharmacist Licensure Eligibility
Six Sigma or other quality improvement certification or training preferred. Strong project management and problem solving skills desired. Strong interpersonal skill and the ability to coordinate work between diverse groups are essential .Knowledge of automation technologies pertinent to medication use is strongly preferred.
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