Manager, Living Donor Center

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.


The Living Donor Center Program Manager is responsible for the operations of the YNHTC Living Donor Center including all clinical and administrative functions of the Center. The Manager provides clinical support and administrative staff to ensure efficient and effective operations in the delivery of high quality, safe patient care. The Manager oversees recruitment, orientation and training of staff, develops and implements performance improvement activities, and works collaboratively with physician partners to ensure efficient and effective clinical and administrative functions. The Manager is responsible for operational budgets of the Living Donor Center.



  1. Operations/Clinical Support

    • 1.1 Develops program policies and procedures with on-going re-evaluation process
  2. Leadership/Human Resources

    • 2.1 Understands vision, and participates in development of strategic plan for program in collaboration with physician partners, administration and staff
  3. Fiscal 3.1 Prepares and oversees preparation of operational budgets 2.2 Participates in identifying equipment needs for capitol budget process 3.3 Analyze and monitor financial performance 3.4 Provide rational for budget variances and recommend adjustments Prepare and submit key financial reports to key stake holders 3.5 Oversees payroll functions as directed

    • 3.1 Prepares and oversees preparation of operational budgets
  4. Service Excellence 4.1 Communicate results of patient satisfaction metrics to physician partners and staff 4.2 Adhere to and hold staff accountable to Service Excellence standards 4.3 Educate and guide staff on service recovery efforts 4.4 Fosters concept of patient Centered care model

    • 4.1 Communicate results of patient satisfaction metrics to physician partners and staff



Bachelors degree required. Masters degree in management, health care management, business administration required.


Minimum of 3 years relevant experience in supervisory/leadership role.


Excellent oral and written communication skills. Demonstrated sound judgment and complex decision making, critical thinking, ability to motivate and direct others. Proficiency with the use of databases, office software, and performance metrics.

See Inside the Office of Yale New Haven Hospital

Yale New Haven Hospital provides diverse comprehensive care in over 100 medical specialties. As the primary teaching hospital of the Yale School of Medicine, YNHH provides around-the-clock coverage and insightful, research-supported patient care. In addition to providing quality medical care to patients and families, Yale New Haven Hospital is the second largest employer in the New Haven area, with more than 12,000 employees.

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