To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

The Clinical Integration Coordinator has responsibility and accountability for evaluating, facilitating improvements in, and reporting on the quality of clinical care delivery within Northeast Medical Group. This position will report to the Executive Director, Clinical Integration but will be an embedded member of the Northeast Medical Group team, working closely with Medical Directors and the CEO of Northeast Medical Group. The Clinical Integration Coordinator will support the Vision of Northeast Medical Group to deliver the highest quality, accessible health care to patients and support clinical integration across the Yale New Haven Health System. Quality clinical care is defined by the Institute of Medicine as care that is safe, effective, patient-centered, timely, efficient and equitable. The Performance Improvement Coordinator must be a dynamic individual with a passion for improving the quality of health care delivery in the ambulatory setting and across the continuum of care. Working with management, staff and clinicians, the Performance Improvement Coordinator: supports NEMG practices and specialty practice teams to reduce variation and standardize clinical care and operational effectiveness according to best practices; supports NEMG practices in efforts to build clinical effectiveness, become more clinically integrated and improve the patient experience; and assists NEMG and the member practices to collect, document and report relevant patient safety and clinical quality metrics.



  • 1. Leads, facilitates and executes projects to improve clinical quality performance and operational effectiveness.
  • 2. Designs, implements and manages performance improvement and quality metrics in NEMG community practices.
    • 2.1 Works with provider and clinical operations staff to develop appropriate documentation regarding safety practices, clinical effectiveness policies and performance improvement.
  • 3. Is responsible for ensuring NEMG compliance with and participation in the Physician Quality Reporting System and any other necessary public reporting programs.
    • 3.1 Maintains an expertise in additional quality reporting registries and public reporting of quality data as it relates to the ambulatory setting, including but not limited to the Meaningful Use and CG-CAHPS programs
  • 4. Influences and communicates with all levels of clinical, financial and operational management concerning team goals and progress
  • 5. Supports operations by using appropriate information systems to develop integrated clinical and operational data analysis and where relevant, financial analysis
  • 6. Uses established performance improvement methodologies and frameworks to drive projects, including PDSA, LEAN, Six Sigma, Influencer, PMBOK, CAP/Workout, and others.
  • 7. Participates in NEMG and YNHHS-wide task forces and committees to provide performance improvement input; makes focused recommendations with an eye for NEMG-wide and YNHHS-wide clinical care transformation and outcomes improvement
  • 8. Prepares written abstracts, posters and presentations for projects for presentation at the annual YNHHS JAZ Patient Safety and Clinical Quality conference and within/outside of the organization as appropriate.
  • 9. May assist with applied research projects that are related to clinical integration, patient safety and quality improvement.




Master's degree in business, public health, nursing or other related field strongly preferred. Valid CT RN license strongly preferred. Bachelor's degree required. Advanced training in performance improvement methodologies including LEAN is preferred.




At least five (5) years of experience working within a health care setting with progressively increasing responsibilities. Experience in data analysis, statistics and performance improvement is required. Must also have IT experience (Data Analytics).




CT RN license strongly preferred.




A passion for improving the delivery of health care in the ambulatory setting and across the continuum of care. Superior communication skills, including presentations. An ability to work collaboratively with and influence individuals at varying levels within the organization. Past experience delivering results in a matrixed work environment. Must be flexible, team-oriented, able to work independently and autonomously, a critical thinker and excited for a steep learning curve.




MMR is required. Varivax (chicken pox vaccine) or evidence of prior chicken pox is required. Hepatitis B (or signed declination) is required for those with potential exposure to blood/body fluids. Tdap and influenza vaccination are strongly encouraged.


See Inside the Office of Yale New Haven Hospital

Yale New Haven Hospital provides diverse comprehensive care in over 100 medical specialties. As the primary teaching hospital of the Yale School of Medicine, YNHH provides around-the-clock coverage and insightful, research-supported patient care. In addition to providing quality medical care to patients and families, Yale New Haven Hospital is the second largest employer in the New Haven area, with more than 12,000 employees.

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