CENTRAL COMMUNICATIONS OFFICER
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.
Staffs an established Protective Services control center to oversee access control and overall site and Officer Security. Controls the communications and access control network(s) in Protective Services Headquarters. Performs varied responsibilities such as triage communications, written documentation, data entry (Perspective Dispatch Log) incident tracking windows based software, controlling building access for numerous access points simultaneously, operating lost and found system, local key distribution, and patient valuables system., Practices crime prevention and patrols exterior and interior properties via IP Video. Monitors alarm annunciation computer system(s). Operates radio dispatch and department telephone system(s) answering 119 emergency calls on the first ring. Is the primary customer contact for routine and emergency calls. Is the Primary 24 Hour, 7 Day per fire Watch. Is Polite and Courteous at all times even under stressful situations.
- 1. Is primary customer contact via phone or in-house. Receives requests for security assistance and uses judgment skills to dispatch officer(s) in a prompt manner to assure appropriate response, action documentation is made.
- 1.1 Monitors several phone lines, answers each call within three (3) rings, assesses the severity of each call and dispatches officer(s) as indicated, without deviation, as observed by the supervisor.
- 2. Prepares and documents, using a computer system, typewriter or handwritten, the related work activities of the Protective Services Department main communications desk to ensure appropriate record of activities for current and following shift(s).
- 2.1 Compiles the daily statistics and activities for distribution, such as, but not limited to (i.e., brief description of criminal activity, employee/money escorts, calls for assistance, hazardous situations.
- 3. Monitors the various access control points into the Main Hospital complex, which are but not limited to card key activation, close circuit televisions, remotely controlled and by issuing access control.
- 3.1 As observed by the supervisor, 80% of the time, monitors a bank of cameras and monitors. The cameras provide continuous surveillance in either a fixed stationary mode or have the capability to pan, tilt, zoom and record activity for future documentation. The cameras are located at major Hospital access points and select high profile areas on occasions, temporary cameras are installed to aid in special events or investigation.
- 4. Logs on to security systems and inputs necessary data for proper statistical analysis.
- 4.1 Logs on to Software House C*Cure9000 system and all other relevant security systems requiring unique operator identification at the beginning of each shift without deviation, as observed by Access Control Systems Administrator.
- 5. Demonstrates general capabilities of a Dispatcher/Desk Officer, which contribute to the efficient and effective operation of the Department. Uses best judgment, and is cognizant of ever changing departmental and institutional situations.
- 5.1 Demonstrates knowledge fire (order Number One), medical emergency (Code #), internal/external (Plan D) and Disaster Plan procedures, and infant protection program as observed by the supervisor.
Requires high school diploma or equivalent. Expected to successfully complete a dispatcher certification-training course (State Certification). In service training will be on-going. Security background check required. Must be certified by the Statewide Emergency Telecommunications (OSET) training course offered by the State of Connecticut Department of Public Safety... This training is sponsored by YNHH Protective Services
Minimum of two (1 - 2) years of Quality experience in a Security, Police, Fire, EMS, DMV-type Officer / Peace Officer OR Dispatch position for same which includes clerical duties, heavy telephone / radio usage, with rapid and accurate decision making. Minimum (1 - 2) years experience with computers, with basic computer skills. Most Security Systems are proprietary so experience on any system is a plus, however, Protective Services will train incumbent on our systems as needed.
Ability to maintain current and accurate records. Have good diplomatic communication skills. Must be capable of monitoring security, fire alarms, and cameras. Be knowledgeable in the use of Analog or Digital radio systems to dispatch personnel as needed. Must be computer literate or able to undergo appropriate training, to ensure a safe and secure working environment. Must complete in house training to obtain a good working knowledge of the Software House CCure9000 Access control system. Must be proficient in decision making with the ability listen to complaints and or request for service under duress and dispatch resources accordingly. Must obtain an intimate familiarity with day-to-day Hospital operations critical to the success of Yale New Haven Hospital Protective Services Department. Must be able to sit for long periods of time.
Previous dispatch experience required. EMD preferred.
See Inside the Office of Yale New Haven Hospital
Yale New Haven Hospital provides diverse comprehensive care in over 100 medical specialties. As the primary teaching hospital of the Yale School of Medicine, YNHH provides around-the-clock coverage and insightful, research-supported patient care. In addition to providing quality medical care to patients and families, Yale New Haven Hospital is the second largest employer in the New Haven area, with more than 12,000 employees.
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