To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

Under the direction of the Executive Director, Practice Operations, Northeast Medical Group, and in collaboration with Practice Operations, clinical integration and Epic staff, the Associate Director is responsible for ensuring that NEMG maximizes its operational and clinical effectiveness through transformation activities that will be alignment with the provision of patient centered high value models of care. The Associate Director uses managerial, interpersonal, project management, technical and analytical skills to improve and standardize NEMG processes and workflows to successfully meet quality, service and financial objectives. Responsibilities extend to all service locations of the Community Division of Northeast Medical Group.



  • 1. Leads NEMG process improvement strategies, tactics, and Epic optimization activities, in support of the NEMG corporate objectives and business plans.
  • 2. Plans, implements and documents annual process improvements and project activities based on structured process improvement methodologies (i.e. Lean, Six Sigma, etc.) with particular focus on standardizing key business and clinical practice-based workflows that will contribute to improvements in operational and clinical outcomes.
  • 3. Develops strong relationships with key physician leaders and builds support for the practice transformation work.
  • 4. Designs and delivers process improvement and project management training programs as necessary.
  • 5. Leads the practice transformation team and directs the Manager of Practice Optimization ensuring that optimization activities are prioritized and integrated with process improvement/redesign work.
  • 6. Develops and implements a training program that supports the standard work performed in NEMG community practices. Works in collaboration with practice operations and human resources to ensure that all NEMG non-provider staff are trained and are meeting standard core competencies.
  • 7. Facilitates the NEMG Practice Transformation Committee to identify, align, and monitor practice transformation projects and the implementation of standard work.
  • 8. Meets NEMG Service Excellence standards including demonstrating value for all people in the work environment and modeling NEMG service excellence attributes and program.
  • 9. Participates in the expansion of NEMG by supporting the implementation of standard workflows in acquired medical practices and integrating practices into NEMG.
  • 10. Contributes to the strategic planning process by identifying process improvement opportunities and issues in support of the overall NEMG strategic plan.




Master's Degree in business administration, healthcare field or other applicable field required.




Five to seven years of experience in a complex health care setting, preferably in a multi-site ambulatory environment, implementing process improvement activities using lean process improvement techniques. Knowledge of primary care practice redesign. Experience working with EMR systems in an ambulatory setting. Strong working knowledge of physician business and clinical office procedures and workflows. Clinical experience is desired.




Teaching and training experience; proficiency in Microsoft Office tools; excellent problem- solving, verbal and written communication skills; strong presentation skills; ability to succeed in a highly complex matrix organization.




Local and regional travel is required in order to provide services and support to practice locations and departments throughout all regions of NEMG.


See Inside the Office of Yale New Haven Hospital

Yale New Haven Hospital provides diverse comprehensive care in over 100 medical specialties. As the primary teaching hospital of the Yale School of Medicine, YNHH provides around-the-clock coverage and insightful, research-supported patient care. In addition to providing quality medical care to patients and families, Yale New Haven Hospital is the second largest employer in the New Haven area, with more than 12,000 employees.

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