APPLICATION SPECIALIST I
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.
The Applications Specialist functions as the primary support of clinical systems and end users which includes: performing needs assessment, data collection, analysis and project coordination. They work under the direction of the Application Manager and Coordinator to configure, build & install the application. They coordinate all issues that arise during the project for their application area. Primary responsibilities include analyzing work flows and understanding policies, procedures and constraints of the clinical or business operations. In depth and precise investigation and documentation of operational specifications and application functionality is required. A key activity is to analyze new releases to determine how workflow should be modified. They function as the primary contact to troubleshoot problems and questions from end-users during training, go-live and post go-live periods. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users learn and adopt usage of the application.
- 1. Application Development
- 1.1 Supports new application development including analysis, planning and preparation.
- 2. Teamwork
- 2.1 Creates and maintains regular status reports to immediate Applications Coordinator.
- 3. Documentation
- 3.1 Documents and maintains all required system design and build documents and configures system accordingly.
- 4. Other
- 4.1 Coordinates interactions and activities of vendors, both on-site and off-site.
High School Diploma Required. Associates or Bachelor's Degree preferred. Successful completion of an academic or military Pharmacy Technician training course and certification by the national Pharmacy Technician Certification Board (PTCB) strongly preferred.
1 to 2 years IT experience required, in a healthcare environment preferred; or 1 to 2 years experience as a hospital or retail Pharmacy Technician required.
Required to attend out of state training. Epic certification in relevant applications required within 6 months of hire. Appropriate certification in other application software as required
Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems required. Strong organizational. problem solving and listening skills, attention to detail, innovative thinking and ability to inspire others required. Must possess a high level of customer service skills and participate as strong, collaborative team player. Working knowledge or experience in Microsoft Office tools and an understanding of computer system capabilities to address process requirements required.
See Inside the Office of Yale New Haven Hospital
Yale New Haven Hospital provides diverse comprehensive care in over 100 medical specialties. As the primary teaching hospital of the Yale School of Medicine, YNHH provides around-the-clock coverage and insightful, research-supported patient care. In addition to providing quality medical care to patients and families, Yale New Haven Hospital is the second largest employer in the New Haven area, with more than 12,000 employees.
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