Warrior Care Network Intake Specialist - Jacksonville, FL

Job Summary

Wounded Warrior Project’s (WWP) Warrior Care Network (WCN) Intake Specialist has the general responsibility of conducting mental health evaluation and triage of warriors to the most appropriate level of referrals to academic medical centers within the WCN. The WCN Intake Specialist evaluates and coordinates intakes, during their shift, as needed. Intake interviews are conducted over the phone or face-to-face. The responsibilities will entail intake and referral for placement of warrior to a specific Intensive Outpatient Program provided by the Academic Medical Centers (AMCs).  This position will also work closely with other WWP teammates to coordinate referrals to other WWP programs as well as coordination with community referral sources. 

Essential Duties & Responsibilities

  • Conduct screening in a timely manner for warriors referred to WCN and determine best AMCs match for warriors’ needs
  • Monitor the WCN queue to ensure that warrior referrals are being handled and screened in a timely manner
  • Responsible for processing incoming and outgoing calls/referrals to AMC Partners. This includes follow up calls with warriors and AMCs
  • Provide warrior focused customer service while answering, screening, conducting non-clinical assessments to ensure that warriors programmatic needs are met
  • Provide successful call life-cycle support by conducting follow ups with the AMC’s regarding warrior referrals
  • Provide timely documentation in our system of record to ensure metrics are tracked properly
  • Speak with alumni and alumni caregivers to answer questions about the WCN program
  • Train teammates to assist with conducting intakes during high call volume periods

Knowledge, Skills & Abilities

  • Experienced in psychological diagnostic interviewing
  • Strong knowledge and experience working with victims of combat related trauma
  • A robust knowledge of the emotional impact of combat
  • Ability to develop a strong rapport with an individual telephonically
  • Well-developed communication skills, both oral and written
  • Strong military culture competency
  • Ability to take initiative, multi-task, and work well under pressure
  • Must have strong interpersonal, communication, negotiation, and presentation skills
  • Must be able to effectively handle multiple priorities with a strong attention to detail in a fast paced environment
  • Self-motivated, positive, outgoing, personable, and able to relate well with diverse populations and age groups
  • High level of proficiency in the use of Microsoft Office programs, especially MS Word, MS Excel and MS PowerPoint


Education & Experience Requirements

  • Master’s Degree in Social Working Psychology, or Clinical Psychology required
  • Minimum two (2) years’ experience working in a mental health treatment setting that includes diagnostic assessments, crisis screening, and psychosocial assessments required
  • Minimum of two (2) years working with military and veteran populations to support and develop readjustment preferred
  • Minimum (1) years specific work experience with intake dealing with Post Traumatic Stress Disorder and work with veteran population preferred


Certifications & Licensure

  • NA





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