IT Project Manager - Jacksonville, FL

Job Summary

The Wounded Warrior Project (WWP) Project Specialist III - PMO manages the implementation of multiple complex enterprise-wide technology-related projects, coordinating with internal and external resources and ensuring projects are completed on-time, within budget, and to stakeholder expectations.

Essential Duties & Responsibilities

  • Manage large, complex technology-related projects impacting the entire WWP organization.
  • Work closely with information technology (IT) team to ensure technology projects are implemented in alignment with strategic and departmental goals.
  • Oversee multiple technical projects from beginning to end, ensuring projects are completed timely, within budget, and to stakeholder expectations.
  • Collaborate with stakeholders to define project scope, goals, and deliverables in support of business goals. Identify resources required to achieve project goals.
  • Delegate tasks and responsibilities to appropriate resources and track tasks.
  • Prepare and maintain project documentation, e.g., project charters, project plans, requests for proposals, process maps, use cases, backlogs, and business requirements.
  • Effectively communicate project expectations and project status to team members and stakeholders.
  • Identify, acquire, and manage third party vendors for project resources.
  • Negotiate and obtain project statements of work, quotes, and contracts.
  • Proactively manage changes in project scope, identify potential risks, and devise contingency plans.
  • Provide post-implementation support as needed.
  • Other related duties as assigned.



Knowledge, Skills & Abilities

  • Strong technical project management skills, including use of various methodologies, e.g. Waterfall, Agile/Scrum.
  • Demonstrated ability to effectively and efficiently manage multiple complex projects.
  • Demonstrated understanding of information technology concepts, applications, systems.
  • Strong critical thinking, problem-solving, and analytical skills.
  • Strong written and verbal communication skills.
  • Strong group facilitation skills.
  • Strong organizational skills. Demonstrated ability to respond to changing priorities and deadlines in a fast-paced, demanding working environment.
  • Well-developed interpersonal skills. Demonstrated ability to successfully lead project teams composed of diverse team members from all levels of the organization.
  • Demonstrated ability to influence others and influence change. Ability to establish credibility and be decisive.
  • Ability to interact with diverse team members and build effective working relationships with team members at all levels of the organization.
  • Unequivocal commitment to the highest standards of personal and business ethics and conduct.
  • Mission-driven, guided by core values, and a pleasure to work with.

Education & Experience Requirements

  • Bachelor’s degree in computer science, information technology, or related technical field. Equivalent combination of applicable education, training, certification, or experience may be considered in lieu of degree.
  • Six years of project management experience.
  • Six years of experience managing enterprise technology applications or operations infrastructure projects, including premise and cloud solutions.
  • Four years of experience using agile/scrum technology.
  • Four years of experience using project planning tools, e.g., Agile tools, Microsoft Project.




  • Four years of experience managing vendor performance.


Certifications & Licensure Requirements

  • Project Management Professional (PMP) certification 


  • Certified Scrum Master (CSM) 







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