Senior Project Manager, Unified Communications/Call Center
Contract
Why WWT?
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
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With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What is the Solutions Consulting & Engineering (SC&E) Team and why join?
Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end (E2E) and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.
Federal/DoD background and candidates who understand how to read and interpret government contract awards. Security Clearance is strongly desired.
Responsibilities:
- Manages the day-to-day operational and tactical aspects of multiple and large complex projects with multiple work streams (Federal)
- Ability to create in depth WBS with interdependencies and a defined critical path
- Demonstrates excellent verbal and written communication skills; Develop and execute an efficient internal and external communication strategy for ensuring communication with all levels of management within the team
- Monitor and report on project progress to stakeholders
- Build and strengthen relationships with the customer and stakeholders (internal and external)
- Responsible for creation and maintenance of resource plans ensuring effective resource allocation and distribution across portfolio of projects
- Utilize project management tools and techniques to improve execution and drive efficiencies.
- Implements engagement review and quality assurance procedures in accordance with our methodology
- Ensure profitable and successful execution of all assigned engagements as measured by regional goals and customer feedback
- Proactively manage changes in project scope
- Effectively create and execute risk management plans
- Manage and analyze profitability, revenue, margins, bill rates and utilization across projects
- Understand and manage key project financial components to ensure projects are delivered within budget
- Responsible for quality and timely execution of deliverables across projects
- 10+ years of experience as a Technical Infrastructure Project Manager
- Experience in a Professional Services or Managed Services environment is required (critical: must have led external customer facing projects not internal operational projects)
- Highly prefer a Federal/DoD background, able to understand how to read and interpret government contract awards
- Security Clearance is strongly desired
- Unified Communications and Contact Center (UC/CC) Project Management skills required
- Experience with Cisco UC & UCCE
- Webex Calling experience strongly desired
- Networking, Storage, Virtualization, Cloud, Security or Collaboration (Unified Communications) Project Management experience required
- Knowledge of both the theoretical and practical aspects of project management
- PMP certification is desired
- Understanding of financial processes; ability to understand, analyze and create financial reports preferably in Clarity
- Extensive experience with people management, strategic planning, and change management
- Proven experience with risk management; demonstrated ability to communicate appropriately to leadership
- Understanding of and the ability to utilize the process of stakeholder analysis
- Ability to work independently and aggressively track to project timelines
- Excellent documentation skills and attention to detail
- Ability to communicate well with customers and co-workers
- Experience in effectively influencing and leading personnel and the ability to write business reports in a well-organized manner
- Strong team building skills
- Excellent problem solving, and critical thinking skills
- Demonstrated communication skills (written, verbal, and presentation)
- Proficiency with project management software
Want to learn more about Infrastructure Services? Check us out on our platform: https://www.wwt.com/infrastructure-services
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees
Equal Opportunity Employer Minorities/Women/Veterans/Differently Abled
Remote - USA