Team Assistant

The role:

Key responsibilities:
  • Providing assistance and support to the dealing desk
  • Monitoring funds due and settlement dates of contracts
  • Monitoring and resolving payment investigations with clients
  • Contacting clients regards their positions, payment instructions, additional documents required and deposits
  • Management of client gifting and ad-hoc campaigns
  • General admin tasks including but not limited to; overflow telephone calls, adding payment details on behalf of clients, allocating credits to payments
  • Working closely with our payments and middle office functions in other offices to ensure a smooth client journey from start to finish
Skills and experience required:
  • You are someone who rolls up their sleeves, willing to turn your hand to anything and get the job done
  • You have strong organisational and communication skills – you will be required to speak with clients both via email and over the phone
  • You have the ability to prioritise tasks during busy periods
  • You are proactive and can come up with solutions on your own. At the same time, you are happy to ask for help where need be.
  • You are positive, upbeat, and keen to contribute to the wider success of the desk
  • You are a team player
  • Excellent accuracy and attention to detail
  • Experience in a similar role desirable but not essential
What we offer:
  • Competitive salary
  • An excellent benefits package and health cover
  • Learning and development opportunities
  • Free breakfast, fruits and hot drinks
  • Relaxed dress code

To apply:

Please send us your cover letter together with your CV in Word format.

Personal data collected will be used for recruitment purposes only.

Who we are:

World First is a market-leading, award-winning, rapidly-growing international FinTech business. We want to improve our customers’ lives by moving money around the world brilliantly. An expert in international currencies and money transfer, World First combines specialist knowledge of foreign exchange markets with technological innovation to help individuals and businesses manage cross border currency payments quickly, securely and transparently. World First employs over 500 people across six international offices of London, Amsterdam, Sydney, Austin, Singapore and Hong Kong with plans for further expansion into new countries.

We win lots of awards for our customer service – a few recent ones include #7 on the The Sunday Times HSBC International Track 200, The Queen's Award 2016, Ruban D’honneur for the European Business Awards for Customer Focus and the UK Customer Experience Awards. Our growth has also placed us on the FinTech 50 and the Investec Hot 100. Basically, we are a company that is going places!

Our success is powered by our people. We are driven and inspired and our workplace reflects that. Our culture is something we protect carefully. We are passionate about what we do. As a World First employee, you are immediately part of a fantastic culture where you are encouraged to work hard and play hard. We like each other and we like our jobs.


Meet Some of World First's Employees

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Jessica P.

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Jessica aids private clients who need to transfer money across countries, making sure that World First helps secure the best rates possible that also beat bank pricing.

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