Service Desk Analyst

The role:

You will be part of a world-wide support team currently headed out of our London office, with team members based in Hong Kong, Austin and Sydney.  The London office maintains the global network and provides infrastructure and application level support.

Your responsibilities will be:

  • End user support for our London office as well as remote sites, primarily windows desktops
  • Remote end user support for our worldwide offices
  • Support of our telephony systems
  • Administration of our internal Active Directory and Exchange environments

Skills and experience required:

You should:

  • Have at least 2 years commercial experience in a helpdesk / IT support role.
  • Have great communication skills including strong spoken and written English
  • Have experience administering Windows XP and 7 desktops, Microsoft Office and common desktop apps
  • Have experience administering Windows 2003 Server and later operating systems
  • Have experience administering Microsoft Exchange and Active Directory
  • Have experience administering VoIP telephony systems
  • Networking infrastructure (cabling, switches)

Nice to have:

  • An understanding of the finance industry and trading desks
  • Understanding of web-based application support
  • Networking systems (DHCP, routing)

However, more important than any of the above is that you are intelligent, passionate about IT and are always looking to learn and improve your skills.

You will get:

  • A competitive salary, commensurate with experience
  • An excellent benefits package including annual discretionary bonus, company pension scheme and health cover
  • Experience in a financial company
  • A fun working environment based in central London
  • An international and talented team of co-workers
  • Lots of company events
  • Free tea, coffee, fruit, breakfast and a Friday beer fridge
  • Relaxed dress code


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