Service Desk Analyst

You will be part of a world-wide support team currently headed out of our London office, with team members based in Hong Kong, Austin and Sydney. The London office maintains the global network and provides infrastructure and application level support.

The role:

You will be part of a world-wide support team currently headed out of our London office, with team members based in Hong Kong, Austin and Sydney.  The London office maintains the global network and provides infrastructure and application level support.

Your responsibilities will be:

  • End user 1st and primarily 2nd line desktop support for our London office as well as some remote support for our global offices if demand arises
  • Remote end user support for our worldwide offices
  • Support of our global telephony system
  • Administration of our internal Active Directory and Exchange environments
  • Escalating IT issues to various 3rd line support times where necessary
  • On-boarding / Off-boarding of new starters and leavers
  • Undertaking small to medium sized IT projects such as new office openings
  • Ensuring all asset records for equipment and users are maintained
  • Incident and problem management for Desktop Support related tickets
  • Documentation of known issues into our shared knowledgebase

Skills and experience required:

You should:

  • Have at least 2 years commercial experience in a helpdesk / IT support role.
  • Have relevant support experience in an ITIL based service desk environment
  • Understand priority levels and working to SLA’s
  • Have great communication skills including strong spoken and written English
  • Have experience administering Windows 7 desktops, Microsoft Office etc.
  • Have experience administering Windows 2012 Server
  • Have experience administering Microsoft Exchange, Office 365 and Active Directory
  • Have experience administering VoIP telephony systems
  • Have experience in imaging solutions
  • Networking infrastructure (cabling, switches)
  • Some experience supporting a MAC environment including imaging is desirable

Nice to have:

  • An understanding of the finance industry and trading desks
  • Understanding of web-based application support
  • Networking systems (DHCP, routing)

However, more important than any of the above is that you are intelligent, passionate about IT and are always looking to learn and improve your skills.

You will get:

  • A competitive salary, commensurate with experience
  • An excellent benefits package including annual discretionary bonus, company pension scheme and health cover
  • Experience in a financial company
  • A fun working environment based in central London
  • An international and talented team of co-workers
  • Lots of company events
  • Free tea, coffee, fruit, breakfast and a Friday beer fridge
  • Relaxed dress code


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