Implementation Analyst

The Technical Operations team are responsible for counterparty bank integration, operational ownership of ledgers/agency account escalations, and strategic oversight of key internal systems.

The successful candidate will help develop and maintain robust processes to ensure all operational ledger-related escalations are handled within agreed SLAs. Aid in the integration and end-to-end testing of new payment systems and account solutions, and assist in the operational maintenance and development of key global payments infrastructure.

Core Responsibilities:

  • Investigate and resolve all errors relating to message formatting and message delivery
  • Assist with implementing technical connectivity solutions for new banking partners
  • Develop and implement robust processes, systems and technology to support and enhance financial messaging operations
  • Aid with on-boarding third-parties, FIs, and banking partners
  • Develop and implement end-to-end testing of all new payment/cash management solutions
  • Be a SWIFT SME, keeping abreast of all relevant updates/changes, ensuring WorldFirst has readily prepared for any standards releases.
  • Analyse connectivity options with banking partners and other third parties to ensure we are using the most robust solution. (SWIFT, H2H, API etc)
  • Collaborate with internal stakeholders to research and analyse message mapping issues - working with third parties to resolve during UAT and production testing

Other Responsibilities

  • Assist the Technical Operations Manager in the maintenance and development of key infrastructure, such as STP systems
  • Partner with stakeholders locally and globally to ensure all requirements are captured when developing or changing systems
  • Working with the Transactions Ops team on ledger incidents, ensuring controls and processes in place to resolve swiftly and mitigate going forward
  • Partner with IT & Transactional Operations to resolve issues and improve processes
  • Building out documentation and procedures relating to ledgers

Key competencies/experience

The successful candidate will have:

  • Previous experience working with cash management/accounts receivable/global payment solutions
  • Good knowledge of SWIFT FIN and FileAct (Connectivity options, formatting etc)
  • Knowledge of other common financial message formatting (XML ISO20022, NACHA, CFONB etc)
  • Knowledge of SFTP and other file transfer or messaging protocols
  • Previous experience on-boarding corporates/banks with SWIFT
  • Proven track record of delivering projects to key stakeholders
  • Good knowledge of UK and Global clearing systems
  • Excellent colleague and client communication skills
  • Able to spot process flaws and suggest solutions and improvements
  • Understanding of reconciliation processes
  • SWIFT for Corporates Qualification would be advantageous

Salary and benefits:

  •  Competitive salary 
  • An excellent benefits package including annual discretionary bonus scheme, company pension scheme, private health cover, enhanced maternity and shared parental leave policies, childcare vouchers, cycle-to-work scheme
  • A fun working environment based in central London.
  • 25 days holiday, birthday day off, annual volunteer day, 3 life event days during your career with WorldFirst
  • Perks, including; season ticket loan, free breakfast, Friday drinks fridge, business casual dress code, corporate discounts, gym discounts, bi-annual company parties – and more!


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