Desk Assistant

The Role:

The World First Corporate and Private client dealing teams are looking to expand their desk with a highly motivated and enthusiastic Desk Assistant. The Desk Assistant role represents a fun and challenging opportunity to co-ordinate and support the daily activities of the teams. The role would suit a dynamic graduate or second-jobber looking to start a career within a young, forward-thinking company.

Key Responsibilities:

  • Dealing with client queries and requests e.g. request from a client to draw down from a forward contract and sending automatic confirmations
  • Adding payment details (payees) on behalf of clients and setting up onward payments where appropriate
  • Booking exotic currency deals requested by clients
  • Answering phone calls relating to dealing queries, most frequently providing support with online platform queries
  • Liaising with other departments within the company to ensure a smooth client journey from start to finish e.g. Operations team regarding payment queries
  • General administration tasks, including but not limited to: allocating payments, managing various spreadsheets for the team, preparing introductory packs for new members of the team
  • Monitoring the performance of the dealing teams: weekly performance summary, preparation of monthly appraisals sheets, monthly stats reports
  • Researching and organising team events
  • Management of client gifting

  Skills and experience required:

  • You are someone who rolls up their sleeves and gets the job done
  • You have strong organisational skills and get everything done in a timely manner
  • You are happy to speak to clients, either on email or over the phone, to ensure a smooth customer journey. Ideally you will have some phone based customer service experience
  • You have the ability to prioritise when busy to ensure the most important tasks are taken care of first
  • You have experience in Word, Outlook, PowerPoint, Excel 
  • You are proactive and can come up with solutions on your own. At the same time, you are happy to ask for help where need be
  • You are positive, upbeat, and keen to contribute to the wider success of the desk
  • Some previous administration experience would be beneficial

Remuneration and Benefits:

  • £23-24,000 per annum
  • 25 days holiday, birthday day off, volunteer day annually, plus 3 ‘life event’ days throughout your time at World First
  • Pension, private healthcare, enhanced maternity, paternity and shared parental leave
  • Cycle-to-work scheme, season ticket loan, corporate retail and gym discounts
  • Company parties, Friday drinks fridge, and a Culture team who organise everything from Ping Pong nights to tickets to the 20:20 cricket!

Meet Some of World First's Employees

Lucy M.

E-Commerce Sales

Lucy works alongside global marketplace sellers to help scale their businesses and enable them to move funds around the world through secure payment solutions that match individual needs.

Natalie C.

Corporate Dealing Desk

Natalie manages currency exposure for businesses that partner with World First. She handles everything from trade execution and payment support to actual strategies that minimize risk.

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