Client Relations Executive

Who we are: 

World First is a market-leading, award-winning, rapidly-growing international FinTech business. We want to improve our customers’ lives by moving money around the world brilliantly. An expert in international currencies and money transfer, World First combines specialist knowledge of foreign exchange markets with technological innovation to help individuals and businesses manage cross border currency payments quickly, securely and transparently. World First employs over 500 people across six international offices of London, Amsterdam, Sydney, Austin, Singapore and Hong Kong with plans for further expansion into new countries.

We win lots of awards for our customer service – a few recent ones include #7 on the The Sunday Times HSBC International Track 200, The Queen's Award 2016, Ruban D’honneur for the European Business Awards for Customer Focus and the UK Customer Experience Awards. Our growth has also placed us on the FinTech 50 and the Investec Hot 100. Basically, we are a company that is going places!

Our success is powered by our people. We are driven and inspired and our workplace reflects that. Our culture is something we protect carefully. We are passionate about what we do. As a World First employee, you are immediately part of a fantastic culture where you are encouraged to work hard and play hard. We like each other and we like our jobs.
The role:

The Client Relations team is the primary point of contact for all client on boarding matters. You will often be the first point of contact for new clients and will be responsible for answering their initial questions and explaining our service. You will also be dealing with customers and World First staff to ensure we receive all the necessary documents and information to be able to verify new clients in line with company policy and regulatory requirements. Outline of the role:
  • Answer and respond to new client enquiries
  • Perform Know Your Customer (KYC) due diligence
  • Ensure all client data on the system is accurate
  • Request further information from clients and other World First teams where necessary
  • Liaising with clients in Mandarin and English – written and spoken
Skills and experience required:
  • At least 1 year of customer service experience
  • Excellent communication skills including telephone manner
  • Fluency in English and Mandarin – written and spoken (plus Japanese, Korean or Thai would be awesome!)
  • Extremely accurate with excellent attention to detail
  • Computer literacy and ability to use Microsoft suite
  • You should be proactive, organized and efficient - able to work well under pressure
  • Polite and professional manner
  • Articulate, enthusiastic and friendly
  • Ability to self-motivate
What we offer:
  • Competitive salary and excellent benefits package, including annual performance-based bonus and health cover
  • Learning and development opportunities
  • Open, friendly, fun-loving international working environment
  • Free breakfast, relaxed dress code, holiday options, family leave, Volunteer day, and more!
To apply:

Please send us your cover letter together with your CV in Word format.

Personal data collected will be used for recruitment purposes only.


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