Service Desk Analyst - L3

Req Id: 101810

City: Mexico City

State/Province: Mexico

Posting Start Date: 10/30/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description - Service Desk Analyst

0-2 years of experience in a service desk or technical support rol

.• Provide first and second-level IT support for multiple customers via mail, chat and calls.

• Diagnose, troubleshoot, and resolve hardware, software, and network issues

.• Escalate complex issues to higher-level support teams as needed.

• Log, track, and manage tickets in the IT Service Management (ITSM) tool.

• Ensure SLAs and response times are met for incident resolution and service requests.• Maintain accurate documentation of issues and resolutions

• Act as the first point of contact for end-users via phone, email, or chat.• Support IT infrastructure, applications, and enterprise systems.

• Perform user account management (Active Directory, email, access controls)

• Support IT policies, compliance, and security best practices

Mandatory Skills: Spanish Language .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.