Service Desk Analyst L1
City: Costa Rica
State/Province: Heredia
Posting Start Date: 12/5/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description- Service Desk Analyst
Role Purpose
Basic Qualifications (Required skills)
• 1 years' experience with Service Desk / Customer Service
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• Experience with troubleshooting / Ticket management
• English mandatory
Deliver
No Performance Parameter Measure 1 Service Desk Delivery
- Adherence to TAT, SLA as per SoW
- Minimal Escalation
- Customer Experience
- Attendance
- Documentation etc
Mandatory Skills: TIS Service Desk .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion