IT Systems Administrator

There are less than a few times in your life when you will have the opportunity to join a company at this stage.  When I Work is the leader in Scheduling and Time & Attendance applications. Our portfolio of Software-as-a-Service (SaaS) applications, including our award-winning scheduling app, When I Work, has revolutionized the way that customers manage and schedule their employees.  Over 16,000 businesses use When I Work to spend less time on scheduling and attendance and improve team communication - including Uber, Tesla, Ben & Jerry’s, and Virgin America.  No matter how you slice it the future of business software is mobile. Consider joining the mobile leader, When I Work, and be a part of a team that is changing the way the world schedules and tracks time for hourly workers.

Who We’re Looking For

We need our IT processes and infrastructure to run like a well-oiled machine. We are looking to hire our first IT Systems Administrator to handle all aspects of end-user support and procurement as we quickly scale. In this role, you will be integral to growing our business as you provide the best employee-IT experience for existing and new hires across all teams at When I Work (both on-premises and remote).  A solid IT infrastructure is critical to our success!

What You’ll Be Doing

  • Provide helpdesk and IT support for a rapidly growing company.
  • Help manage onboard and offboard processes for office tools and equipment.
  • Manage single sign-on and cloud applications such as Google for Work, Office 365, and others.
  • Work with vendors to negotiate contracts.
  • Support and maintain phone/voicemail system.
  • Support office network infrastructure.
  • Support telepresence and presentation equipment for distributed meetings.
  • Collaborate with technical operations staff to build tooling and integrations that make our lives easier.
  • Provide security, audit, and reporting for our internal IT systems.  You will play a central role in developing the processes!
  • Help us build and scale!  You’ll be involved every step of the way!
  • 24 x 7 x 365 support role, you will be on-call! (Responsibility can be traded off with Technical Operations so you don’t get burned out!)

Experience and Skills Needed

  • Minimum of 5 years Network/Systems Admin experience
  • Mac system support and troubleshooting experience
  • Bachelor’s degree or equivalent combination of education and experience, not required, but preferred.
  • Experience scripting in at least one high level language (Ruby/Python/etc…)
  • Must demonstrate strong communication and interpersonal skills.
  • Background in managing cloud applications in a single sign-on environment, ideally in an automated way.
  • A empathetic customer service focus — someone who wants to help solve other people's problems!
  • A teaching/educational attitude toward helping.
  • A creative approach to problem solving, we don’t adhere to the status quo, you shouldn’t either!
  • Must have awesome nickname and/or be able to communicate only using emojis.

What Would Be Awesome To Have

  • Experience with Chef configuration management tool
  • Experience supporting Linux
  • Understanding the needs of a rapidly growing company

What’s In It For You

  • Medical and dental benefits
  • Paid vacation and holidays
  • Flexible work environment
  • Dynamic and dedicated team
  • Data/Cell (internet) stipend
  • Casual dress code

Sound Like a Good Fit?

Check out our core values. If they excite you, we’d love to talk!  Please submit the following to apply:

  • Resume (including months/years of employment for each position)
  • Cover letter including a convincing explanation of why you’d like to work at When I Work, and not somewhere else.


*Must already be authorized to work in the United States on a full-time basis for any employer.

Must be willing to relocate to the Twin Cities (Minneapolis/St. Paul) area.



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