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When I Work

Customer Care Representative

There are less than a few times in your life when you will have the opportunity to join a company at this stage.  When I Work is the leader in Scheduling and Time & Attendance applications. Our portfolio of Software-as-a-Service (SaaS) applications, including our award-winning scheduling app, When I Work, has revolutionized the way that customers manage and schedule their employees.  Over 15,000 businesses use When I Work to spend less time on scheduling and attendance and improve team communication - including Uber, Tesla, Ben & Jerry’s, and Virgin America.  No matter how you slice it the future of business software is mobile. Consider joining the mobile leader, When I Work, and be a part of a team that is changing the way the world schedules and tracks time for hourly workers.

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Who We’re Looking For

If technology enthuses you and you thrive on finding ways to make a complex situation simple, you may have found the right place here at When I Work. You’ll be communicating with business owners, managers, and employees alike via email and chat. With a fun, personable, and empathetic voice, you’ll be troubleshooting and writing clear and concise instructions to solve questions about our Scheduling and Time & Attendance software. We’re growing quickly, so you’ll be in a fast-paced environment amongst a dynamic team that is passionate about delivering an excellent customer experience.

What You’ll Be Doing

  • Become a product expert.
  • Assess nature of product or service issues to resolve basic to complex customer inquiries responding via email and live chat.  
  • Troubleshoot and report new or possible bugs via detailed summarization of issues.
  • Report customer feedback to Product and Development teams.
  • Participate in training employees across departments.

Experience and Skills Needed

  • 1 to 2 years of customer support experience.
  • Exceptional writing abilities to provide clear and empathetic customer support through email and live chat.
  • Must demonstrate strong communication and interpersonal skills.
  • Demonstrated ability to take initiative and use independent judgement.  
  • Requires basic software knowledge, strong Web and Mobile App navigational experience, and the ability to pick up new technology quickly.
  • Must be able to efficiently manage multiple projects and tasks at the same time.
  • Bachelor’s degree or equivalent combination of education and experience, not required, but preferred.

Competencies Valued

  • Email and/or live chat experience dealing with complex issues, troubleshooting and problem resolution, preferably with software.
  • Displays passion for and responsibility to the customer.
  • Displays leadership through innovation in everything you do.
  • Displays a passion for what you do and a drive to improve.
  • A strong drive to complete tasks.
  • Displays personal and corporate integrity.

What’s In It For You

  • Medical and dental benefits
  • Paid vacation and holidays
  • Flexible work environment
  • Dynamic and dedicated team
  • Data/Cell (internet) stipend
  • Casual dress code

Sound Like a Good Fit?

We’d love to talk to you!  Please submit the following to apply:

  • Resume (including months/years of employment for each position)
  • Cover letter explaining:
  1. Why you want to work in customer care.
  2. Why you want to work at When I Work and not somewhere else.

*Must already be authorized to work in the United States on a full-time basis for any employer.

Job ID: 445165
Employment Type: Other

This job is no longer available.

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